Front Desk Staff (PT) - Berkeley Ironworks

Touchstone Climbing; Berkeley (CA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Free gym membership

Medical FSA

Paid time off

Flexible schedule

Job summary

Touchstone Climbing's Berkeley Ironworks is seeking friendly Front Desk Staff to welcome climbers, answer inquiries, and manage memberships. The role is part-time (up to 29 hours/week) with a pay starting at $21.00/hour.

Responsibilities include check-ins, waivers, merchandising, and maintaining a safe, clean gym environment. Flexibility for evenings and weekends is required; CPR/First Aid certification is a plus.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to multitask and manage multiple inquiries simultaneously.
• Friendly and professional demeanor with climber-oriented communication.
• Knowledge of climbing terms and safety practices is a plus.

Responsibilities

• Greet visitors, check waivers, and enforce gym policies.
• Answer calls and emails, and handle front desk inquiries.
• Process memberships and online transactions.
• Manage reservations and calendar bookings.
• Provide excellent customer service and resolve issues professionally.
• Sell merchandise and climbing gear in the shop.
• Maintain gym cleanliness and safety standards.
• Support team and contribute to a positive work environment.
• Opportunities to engage with communities and classes may arise.

Skills

Customer service

Multitasking

Communication

Calm under pressure

Tools

POS systems

Job description

About the Role

At Touchstone, the Front Desk crew isn't just the welcoming face of our gym; they're the heartbeat of our community. As the first point of contact for our members and guests, they set the tone for the entire climbing experience. From greeting climbers with a smile to providing essential information and ensuring smooth operations, our front desk crew plays a pivotal role in fostering a supportive and inclusive atmosphere where climbers of all levels can thrive.

Berkeley Ironworks is looking for enthusiastic and friendly new team members to join our Front Desk Staff. This is a part time position, working no more than 29 hours per week.

Job duties include but are not limited to:

• Ensuring all visitors complete necessary waivers, check in and adhere to gym policies
• Making all visitors feel welcome, answering calls, and responding to emails at the front desk
• Processing memberships and online transactions
• Managing calendar reservations
• Finding creative solutions to customer service challenges, handling customer feedback and resolving any issues in a professional manner
• Selling merchandise and climbing gear in our retail shop
• Ensuring that climbing and gym safety standards are being met, giving guidance in a professional manner when needed
• Maintaining a clean gym, with no cleaning task left undone
• Support other team members and contribute to a positive team environment
• Additional opportunities to work with our communities and classes may be available in the future for interested candidates

Requirements:

• Flexible availability, including evenings and weekends (no exceptions)
• Passion for climbing and knowledge of climbing terminology and safety practices
• Ability to remain friendly and calm while managing customer needs in a variety of situations
• Highly self-directed and motivated; if you see a task that needs to be done, you do it
• Comfortable and proficient working with computers and point of sales systems
• Ability to multitask and work efficiently in a fast-paced environment
• Customer service, service industry, or office management experience is a plus but not required
• Current CPR and First Aid certification is a plus

Compensation

Starting Pay is $21.00/hour. This is a part time position, working no more than 29 hours per week. Front Desk Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

Benefits

At Touchstone, we value our employees and offer a comprehensive benefits package for part-time employees , including:

• Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
• Paid Time Off - Vacation and sick leave provided
• Free Gym Membership - Access to all Touchstone facilities
• Flexible Work Schedule - Supporting work-life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive.