Climbing & Adventure Guest Experience Lead

The Sports Facilities Companies; Sandusky (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

Cedar Point Sports Center, part of The Sports Facilities Companies, is seeking a Climbing & Adventure Team Member in Sandusky, OH. This role supports guests through the climbing experience and assists with check-in, memberships, and daily operations within the Climbing & Adventure facility.

Ideal candidates are 18+, flexible, and capable of multitasking in a fast-paced environment while maintaining excellent guest service and safety. This position is part-time and non-exempt.

Qualifications

• Must be able to work with a wide variety of ages from pre-school thru adult.
• Flexible work schedule including nights, weekends, holidays and long hours.
• Must be able to use computers, barcode scanners, webcams, and online waivers.
• Excellent communication skills, both verbal and written.
• Ability to maintain focus in a high-volume, fast-paced environment.
• Must have excellent guest service skills.
• Must be at least 18 years old.

Responsibilities

• Greet guests promptly and provide excellent customer service.
• Be encouraging and positive to all guests.
• Know and enforce the facility's policies and procedures.
• Complete check-in procedures and process payments.
• Assign barcode key tags for monthly memberships.
• Track memberships and family units within Dash Platform.
• Be knowledgeable about pricing, events, equipment, and climbing structures.
• Complete daily assignments before, during, and after each shift as directed by management.

Skills

Customer service

Communication

Multitasking

Teamwork

Attention to detail

Problem solving

Flexibility

Diversity awareness

Tools

Dash Platform

Barcode scanners

Computers

Webcams

Job description

Cedar Point Sports Center, part of The Sports Facilities Companies, is seeking a Climbing & Adventure Team Member in Sandusky, OH. This role supports guests through the climbing experience and assists with check-in, memberships, and daily operations within the Climbing & Adventure facility.

Ideal candidates are 18+, flexible, and capable of multitasking in a fast-paced environment while maintaining excellent guest service and safety. This position is part-time and non-exempt.