Client Wellness and Satisfaction Supervisor

SERENITY HOME HEALTH CARE; Niles (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

SERENITY HOME HEALTH CARE in Niles, IL seeks a Client Wellness and Satisfaction Supervisor to oversee client interactions, conduct supervisory visits, and coordinate service delivery for new and existing clients.

The role requires strong organizational and communication skills, attention to detail, and the ability to manage time effectively while driving to client sites. A valid driver’s license and insurance are required.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and documentation.
• Excellent written and verbal communication skills.
• Superb organizational skills.
• A willingness to learn.
• Valid driver’s license, current auto insurance, and a clean driving record.

Responsibilities

• Calls new clients to set up home visits.
• Opens cases with clients, including confirming proper documentation and information is obtained.
• Assess clients’ situation and environment.
• Reviews and assesses the quality of care performed by the caregivers.
• Conducts follow-up visits as needed or requested.
• Preparing new client folders for home visits.
• Documents all visits and communication with clients and caregivers on AxisCare.
• Conducts client surveys every 3-4 months for home visits.
• Distributes necessary supplies to caregivers/clients as needed.
• Perform other job-related duties as assigned.

Skills

Attention to detail

Documentation

Written communication

Verbal communication

Organizational skills

Willingness to learn

Driver's license

Auto insurance

Clean driving record

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Wellness and Satisfaction Supervisor

Full Time Clerical Niles, IL, US

Salary Range: $20.00 To $22.00 Hourly

Client Wellness and Satisfaction Supervisor

Job Summary

Responsible for making home visits to new and existing clients, greeting and introducing the client to the agency along with detailing their custom scope of service, performing supervisory visits and assessments, providing detailed reports of all client correspondence. Highly organized with great customer service skills. Has excellent interpersonal skills, with a strong ability in time management skills.

Responsibilities

• Calls new clients to set up home visits.
• Opens cases with clients, including confirming proper documentation and information is obtained.
• Assess clients’ situation and environment.
• Reviews and assesses the quality of care performed by the caregivers.
• Conducts follow-up visits as needed or requested.
• Preparing new client folders for home visits.
• Documents all visits and communication with clients and caregivers on AxisCare.
• Conducts client surveys every 3-4 months for home visits.
• Distributes necessary supplies to caregivers/clients as needed.
• Perform other job-related duties as assigned.

Required Skills/Abilities

• Strong attention to detail and documentation.
• Excellent written and verbal communication skills.
• Superb organizational skills.
• A willingness to learn.
• Valid driver’s license, current auto insurance, and a clean driving record.

Education and Experience

• High school diploma or equivalent.

Physical Requirements

• Ability to sit long period while driving