Client Web Implementation Expert

SupportFinity™; Arizona; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paternity Leave

Employee Assistance Program

Growth Opportunities

Job summary

SupportFinity™ is seeking a Web Implementation Expert to assist clients in transforming templates into high-performing websites. The role involves client interaction, customizing websites, and improving user experience with a focus on conversion.

The ideal candidate will have over 3 years of client-facing web development experience and a strong command of HTML and CSS. After initial training, expect a hybrid work schedule based in Arizona.

Qualifications

• 3+ years of client-facing web development experience.
• Strong HTML and CSS fundamentals.
• Basic JavaScript for simple UI interactions.
• Experience working within closed SaaS website platforms.
• Strong UX and conversion-focused mindset.

Responsibilities

• Lead website strategy and implementation calls with clients.
• Adapt templates to match client branding.
• Optimize calls-to-action and lead forms.
• Ensure templates function cleanly on mobile devices.

Skills

Client-facing web development experience

Strong HTML and CSS fundamentals

Basic JavaScript

Strong UX and conversion-focused mindset

Job description

Who are we?

Lofty is a high-growth, global SaaS company serving the residential real estate market. Powered by Agentic AI, our solutions address the daily pain points faced by real estate agents, teams and brokerages, empowering them to launch effective marketing campaigns, capture and convert leads into meetings, and close more deals faster.

What’s the job?

Lofty is hiring a client-facing Web Implementation Expert to help clients transform template-based Lofty websites into high-performing, hyperlocal lead-generation engines. In this role, you’ll work directly with real estate agents, teams, and brokerages to customize their websites within the Lofty platform. You’ll lead website strategy conversations, understand client markets and feature areas, and adapt templates to support buyer, seller, and homeowner journeys. This role focuses on experience, clarity, and conversion. All work is completed within Lofty’s website builder using built-in tools, with limited HTML and CSS customization for layout and design improvements.

Work Directly with Clients

• Lead website strategy and implementation calls with Lofty clients.
• Understand client markets, feature areas, and target geographies.
• Translate business goals into practical website customizations.
• Clearly communicate platform capabilities and limitations.

Customize Template-Based Websites

• Adapt Lofty website templates to match client branding and positioning.
• Build and refine hyperlocal pages (cities, ZIP codes, neighborhoods).
• Improve layout, hierarchy, spacing, and overall visual flow.
• Ensure sites feel professional, modern, and easy to navigate.

Improve Conversion & User Experience

• Optimize calls-to-action, lead forms, and registration flows.
• Design clear buyer, seller, and homeowner journeys.
• Ensure chat, CTAs, and contact options are intentionally placed.

Mobile-First Execution

• Ensure all templates and pages function cleanly on mobile devices.
• Identify and fix layout and interaction issues across screen sizes.
• Confirm lead capture works consistently across devices.

Template & Cross-Functional Collaboration

• Work inside Lofty’s website builder and CMS.
• Apply limited HTML and CSS changes focused on design and layout.
• Maintain and improve reusable templates for scalability.
• Partner with backend and product teams to refine and expand template capabilities.
• Collaborate with Sales, Onboarding, Customer Success, and DMA teams to ensure seamless client experiences.

What’s the work location?

You’ll be based out of our stunning, light‑filled headquarters in the Warehouse District of Downtown Phoenix—a 17,000‑square‑foot space designed for collaboration, creativity, and connection. During onboarding and training, you’ll work in‑office five days a week to ramp up quickly and connect with your team. Once performance metrics are met, you’ll transition to a hybrid schedule of three in‑office days per week.

What’s the earning potential ($$$)?

First‑year earnings: This role offers a competitive base salary range starting at $60,000 and a 20% bonus with opportunities for growth based on performance.

Requirements

What are we looking for?

• 3+ years of client‑facing web development experience.
• Strong HTML and CSS fundamentals.
• Basic JavaScript for simple UI interactions.
• Experience working within closed SaaS website platforms.
• Strong UX and conversion‑focused mindset.
• Comfortable leading client conversations and managing expectations.
• Ability to operate within structured, template‑based systems.
• Proven ability to manage multiple concurrent projects and meet deadlines.

Strong Plus (Real Estate Focus)

• Experience with real estate platforms such as Lofty, kvCORE, BoomTown, CINC, Real Geeks, or Sierra Interactive.
• IDX‑powered website experience.
• Understanding of hyperlocal real‑estate marketing and feature‑area pages.
• Experience working directly with real estate agents or teams.
• Familiarity with real estate lead capture and registration flows.

Benefits

• AI‑First Innovation: We’re building toward becoming an AI‑native company — and our employees are part of that journey. You’ll have access to leading AI tools, hands‑on learning opportunities, and real‑world exposure to how AI is transforming business.
• Health Insurance: FREE medical coverage for employees for one of our plan options! And the ability to add dependents or choose an alternative plan and still receive a credit to keep costs down.
• Paid Time Off: Work hard, play hard! In addition to 10 holidays, we offer three weeks of paid time off so that you can achieve a healthy work‑life balance.
• Paternity Leave: We support our team members as they grow their families! Once you qualify for FMLA, you are eligible to receive up to 6 weeks of paid paternity time to bond with a new child.
• Employee Assistance Program: We are proud to offer free access to SupportLinc, a global platform that provides on‑demand care as you navigate personal or professional challenges. This confidential and compassionate support system is available to you and your family members anytime you need help.
• Team Building: We may work across time zones and countries, but we’re still united. We host a monthly schedule of team activities, quarterly town halls, open Q&A sessions, and other special events…so many fun ways for us to connect and support one another.
• Growth Opportunities: When our people grow…we grow! We offer leadership training, development journeys for core teams, and coaching/mentoring opportunities. Constant growth and development are inherent in our culture.
• Tools To Do The Job: We ensure you are hooked up with the tools, equipment, and systems you need. We begin the process prior to your start date, so you are ready to rock ’n roll on your first day.
• What Else? We provide a 401(k) company match and 100% company‑paid life/AD&D insurance/short‑term disability. Our ultimate goal is to support you and your overall wellness.

Join our growing team and let’s have fun building this business together!