Client Verification & Support Specialist

Zelis Healthcare, LLC; Saint Petersburg (FL); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Zelis Healthcare, LLC is seeking a Verification Specialist to help providers complete registration and enrollment requirements for direct deposits. The role is primarily in a hybrid environment with in-office presence roughly two days per month at the St.

Petersburg location. You will respond to client inquiries, provide product information, and coordinate with internal teams to resolve issues, ensuring high levels of client satisfaction and accurate account management.

Qualifications

• HS Diploma and 0-1 years of experience.
• Proficiency with AI tools and crafting intelligent prompts.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to client inquiries by phone, email, and in person.
• Provide accurate information on Zelis products, services, and policies.
• Resolve client issues to ensure satisfaction and retention.
• Manage and update client accounts with accurate information.
• Conduct regular check-ins to assess client needs.
• Coordinate with internal teams to resolve issues.
• Escalate complex issues to senior support when needed.
• Maintain detailed records of client interactions and transactions.

Skills

AI prompts

Communication

Problem solving

Teamwork

CRM

MS Office

Education

High School Diploma

Job description

Zelis Healthcare, LLC is seeking a Verification Specialist to help providers complete registration and enrollment requirements for direct deposits. The role is primarily in a hybrid environment with in-office presence roughly two days per month at the St.

Petersburg location. You will respond to client inquiries, provide product information, and coordinate with internal teams to resolve issues, ensuring high levels of client satisfaction and accurate account management.