Hybrid Enrollment & Verification Specialist

Zelis; Saint Petersburg (FL); Hybride; USD 38 000 - 48 000; Plein temps

Résumé du poste

Zelis in Saint Petersburg, FL, is seeking a Verification Specialist to assist providers with registration and enrollment requirements for direct deposits. The role requires monthly in-office presence at the Zelis St.

Petersburg office and a commitment to delivering excellent client service. You'll respond to client inquiries by phone, email, and in person, provide accurate information on Zelis products and services, and keep client records up to date.

Qualifications

• HS Diploma with 0–1 year experience preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with MS Office and CRM software.
• Ability to work independently and as part of a team.

Responsabilités

• Respond to client inquiries via phone, email, and in-person meetings.
• Provide accurate information on Zelis products, services, and policies.
• Resolve client issues efficiently to ensure satisfaction and retention.
• Maintain up-to-date client accounts and accurate records.
• Prepare and submit regular reports on inquiries and resolutions.
• Participate in team meetings and support service improvements.

Connaissances

Communication skills

Problem solving

Teamwork

CRM experience

MS Office

AI prompts

Formation

HS Diploma

Outils

CRM software

Microsoft Office

AI tools

Description du poste

Zelis in Saint Petersburg, FL, is seeking a Verification Specialist to assist providers with registration and enrollment requirements for direct deposits. The role requires monthly in-office presence at the Zelis St.

Petersburg office and a commitment to delivering excellent client service. You'll respond to client inquiries by phone, email, and in person, provide accurate information on Zelis products and services, and keep client records up to date.