Client Value Partner (Life Sciences)

EngineersOfAI; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Celonis is seeking a Client Value Partner (CVP) to lead value-driven transformations for our Life Sciences customers. You will oversee large teams of Celonis experts and serve as the trusted advisor to executives, defining long-term strategy and mobilizing resources across Celonis to maximize value.

You will champion the value journey, drive adoption of our platform, and ensure successful, on-time delivery while shaping transformational programs across accounts.

Responsibilities

• Develop and maintain relationships with key stakeholders, including C-level executives, embedding Celonis into strategic objectives.
• Staff engagements leveraging global cross-functional Celonis teams, such as Servicing, Product & Engineering.
• Mentor customers on organization design and maturation of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, providing guidance and feedback to managers on performance.
• Drive end-to-end value realization strategy and align Celonis delivery with customer targets.
• Influence executives through product knowledge and domain expertise to steer value journeys.
• Set program roadmaps and detailed value plans with senior stakeholders.
• Resolve escalations by coordinating internal teams quickly and effectively.
• Internalize customer strategy and align Celonis delivery to solve business problems.
• Drive value realization and adoption within accounts, ensuring high quality and on-time delivery.
• Organize and lead customer advisory boards, gathering insights to improve products.
• Be the voice of the customer to ensure product and service alignment.

Job description

Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.

Job Description

We're Celonis, the global leader in Process Intelligence and pioneer in applying Process Mining technology to drive outcomes for Life Sciences companies. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Role:

The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of AI-driven business transformations with our most strategic Life Sciences customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.

The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation.

We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next lighthouse Celonis stories.

The work you’ll do:

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering
• Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
• Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.

Driving Customer Value

• Responsible for the end-to-end customer value realization strategy and value journey.
• Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner
• Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.

Community Builder and Customer Advocacy

• Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
• Act as the voice of the customer within the company, ensuring alignment of product development and service