Client Travel Coordinator

Airshare; Overland Park (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

No-cost employee medical/dental option

401(k) with employer match

Paid parental leave

PTO accrual

Job summary

Airshare, based in Overland Park, KS, is seeking a Client Travel Coordinator to support high-end client travel arrangements in a fast-paced office setting. You will manage ground transportation, coordinate catering, and maintain strong vendor relationships to ensure seamless service for travelers.

The role requires 2+ years of customer service experience, preference for travel-booking background, and the ability to prioritize urgent requests.

Qualifications

• 2+ years of high-end customer service experience in a corporate environment.
• Travel bookings and reservations with itinerary planning and coordination preferred.
• Strong relationship-building and communication skills; ability to manage multiple urgent requests.

Responsibilities

• Schedule and follow up on ground transportation and catering.
• Develop and maintain relationships with vendors.
• Provide cost-conscious solutions; negotiate cost reductions and recover no-show fees.
• Update client files accurately and in a timely manner.
• Notify FBO of expected services.

Skills

Customer service

Relationship-building

Travel bookings

Itinerary planning

Prioritization

Tools

Internet research tools

Purchasing tools

Vendor management

Job description

SUMMARYAirshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.The Client Travel Coordinator is a priority support position that is responsible for concierge-level client requests. This position requires the highest levels of relationship-building skills, customer service, organization, and work ethic in a fast-paced environment. This position will require you to work in the office located in Overland Park, KS. This is not a remote or hybrid role. Your schedule will be full-time, working 40 hours a week. Tuesday – Saturday from 9:00 am to 6:00 pm.ESSENTIAL DUTIESSchedule and follow up on ground transportation and cateringDevelop and maintain relationships with vendorsProvide solutions while keeping costs in mindNegotiate cost reductions and recover no-show feesAccurately update client filesNotifications to FBO of expected servicesThe qualified candidates will have 2+ years of high-end customer service experience in a corporate environment.Previous experience booking travel and reservations, with itinerary planning and coordination, is strongly preferredHighly proficient in utilizing multiple internet, research, and purchasing toolsUnderstanding priorities and urgent requests as delegated by managementAbility to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the client and its travelersExcellent critical thinking, analytical, and problem-solving skillsAbility to respond to changeAbility to work independently and within a team, developing strategies and action plans, and implementing goals and objectivesBENEFITS AND PERKSMedical, dental, and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hireAirshare offers a no-cost medical and dental option at the employee levelOptional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet)Paid Parental LeaveCompany-paid term life insurance equal to 1.5 times your annual salaryTwo 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employmentPTO is accrued based on the length of employment11 holidays per yearAccess to relocation flightsFREE Full Size on-site Gym with locker rooms and SaunaGroup Fitness Classes and various activities (pickleball, running club, ping pong, etc.)FREE Access to Bicycle sharingIndoor and Outdoor Common areas with WIFIOn-site café and Food Truck on WednesdaysAmazon Delivery lockersCovered ParkingAirshare is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation