Client Transformation Director

Kraken123; New York (NY); On-site; USD 220,000 - 300,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer match

Parental leave

Pre-tax commuter benefits

Flexible working environment

Equity options

Modern office or co-working spaces

Job summary

Kraken123 in New York City seeks a high‑visibility Delivery Leader to spearhead the North American utility transformation, supported by a large internal team and a 1000+ person Product and Engineering organization. You will brief the CEO, coach delivery leaders, and guide strategic conversations with C‑suite clients while driving business value and governance for the program’s duration.

The role requires navigating regulatory complexity, managing risk, and aligning technology, operations and

Qualifications

• Extensive experience in Regulated Utilities, ideally North American market.
• Proven track record leading enterprise‑scale technology implementations and transformation of operations.
• Experience with C‑suite clients, leading strategic conversations and advising on business transformation.

Responsibilities

• Accountable for successful execution of client implementation programs.
• Lead a team of Client Delivery Leads and collaborate with Product leadership.
• Develop trust with C‑suite executives and communicate progress to stakeholders.
• Set direction and pace for program execution and manage blockers.
• Demonstrate business value and governance throughout and after the program.

Skills

Regulated utilities experience

C‑suite client leadership

Large enterprise implementation

Global delivery leadership

Strategic negotiation

Job description

Job Summary

The individual in this role will serve as both the face of, and the delivery leader for the next North American utility transformation. This high‑profile role has a dedicated internal team of experienced Client Delivery Leaders, a dedicated Client Engineering team, and the attention of our 1000+ person Product and Engineering organization. The ideal candidate will be comfortable briefing the CEO of a billion+ dollar utility and can coach, guide, and support delivery leaders throughout the transformation.

Responsibilities

• Be accountable for the successful execution of client implementation programs using the Build‑Operate‑Transfer methodology, covering technology, business operations, and culture transformation.
• Find solutions that bring clients into the new software and operating model while accelerating delivery and reducing risk.
• Develop deep trust with C‑suite client executives.
• Lead a team of Client Delivery Leads across functional delivery areas.
• Prioritise outcomes and delivery from a team of Client Engineers supporting the transformation, while collaborating with the VP of Product for Vertically Integrated Utilities to ensure the entire 1000+ person development team delivers the required capabilities.
• Communicate effectively to stakeholders at all levels, internally and externally.
• Continuously demonstrate business value to the client and build a governance model that lasts after the implementation program is completed.
• Set the direction and pace for implementation program execution, managing expectations, removing blockers, and making prioritisation decisions.
• Understand implementation program details and report progress to the client and internal stakeholders.
• Embodies the company ways of working, providing support and feedback to team members and reinforcing an environment of psychological safety.

Qualifications

• Extensive experience in Regulated Utilities, ideally in the North American market.
• Strong experience leading large, enterprise‑level technology implementations and significant transformation of business operations, ideally in utilities or similar industries (e.g., telecom, public sector).
• Proven experience with C‑suite clients, leading strategic conversations, negotiating win‑wins, and advising on business transformation.
• Hands‑on leader of global implementation teams comprising experts in implementation, product, data, engineering, change management, and enablement.
• Problem‑solver with the ability to focus conversations on what truly matters.
• Ability to understand what success looks like for the client and be laser‑focused on enabling them to achieve that without always saying yes.
• Team player able to work effectively with national and global teams across the organisation.
• Excellent communication and facilitation skills; well respected with a natural gravitas.
• Client and quality focus; highly effective at building and improving customer relationships as peers.
• Mobile – will invest in face‑to‑face relationship building with clients and internal teams; frequent travel expected.

Ideal Candidate Traits

• Passionate about helping clients (without them, we don’t exist).
• Passionate about technology.
• Committed to sustainability.
• Open‑minded, flexible and adaptable.
• Confident in decision‑making.
• Supportive.
• Approachable and fun to work with.
• Inclusive.
• Resilient, working well under pressure.
• Believes in big ambitions and small egos.
• Embraces the servant‑leadership philosophy.

Benefits

• Medical, dental, and vision insurance options.
• Paid time off.
• 401(k) plan with employer match.
• Parental leave (biological, adoptive, foster).
• Pre‑tax commuter benefits.
• Flexible working environment.
• Equity options.
• Modern office or co‑working spaces depending on location.
• Salary range in New York City: $220,000–$300,000 based on experience.

We are an equal opportunity employer. We do not discriminate on the basis of race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. We consider all applicants without regard to any protected characteristic.