Client Transformation Director

Kraken; United States; On-site; USD 220,000 - 300,000; Full time

Benefits offered by this job

Great medical, dental, and vision insurance options

Paid time off

401(k) plan with employer match

Parental leave

Pre-tax commuter benefits

Flexible working environment

Equity options

Job summary

Kraken is hiring for a role focused on leading client implementation programs using a comprehensive methodology, ensuring effective execution and client relationship management. The ideal candidate will have extensive experience in regulated utilities and a proven track record in business transformation.

This position requires strategic leadership, deep client interactions, and the ability to drive initiatives within a large team. A flexible work environment and significant travel commitments are expected for this role, reflecting our commitment to client engagement and sustainability.

Qualifications

• Strong experience in enterprise-level business transformation.
• Ability to focus conversations on essential issues.
• Mobile, expected to travel frequently for client relations.

Responsibilities

• Accountable for executing client implementation programs.
• Develop trust with C-suite client executives.
• Set direction for implementation program execution.

Skills

Extensive experience in Regulated Utilities (North America)

Leading large technology implementations

Proven experience with C-suite clients

Hands-on leader of global implementation teams

Excellent communication and facilitation skills

Job description

Responsibilities

• Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
• Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
• Develop deep trust with our C‑suite client executives
• Lead a team of Client Delivery Leads across functional delivery areas
• Prioritise outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations
• Communicate effectively to stakeholders at all levels, both internally and externally
• Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
• Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritisation decisions to enable successful client transformations
• Understand the implementation program details and report progress to the client and internal stakeholders
• Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety

Qualifications

• Extensive experience in Regulated Utilities (ideally in the North American market)
• Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations, ideally in utilities or similar industries (e.g. telecom, public sector)
• Proven experience with C‑suite clients, leading strategic conversations, negotiating win‑wins, and advising on business transformation
• Hands‑on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement
• Problem solver with an ability to focus conversations on the things that truly matter
• Ability to understand what success looks like for the client and laser‑focused on how to enable them to achieve that without always saying yes
• Team player who can work effectively with national and global teams across Kraken
• Excellent communication and facilitation skills. You are well respected with a natural gravitas
• Client and quality focus; highly effective at building and improving customer relationships as peers
• Mobile – you will be expected to invest in face‑to‑face relationship building with our clients and internal teams. Frequent travel will be expected. You should expect to travel to clients or our NYC office every other week for a few days

Soft Skills

• Passionate about helping clients (without them, we don’t exist)
• Passionate about technology (we are a tech business disrupting energy)
• Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
• Open‑minded, flexible and adaptable (we are constantly growing, changing and evolving)
• Confident in decision‑making
• Supportive
• Approachable and fun to work with
• Inclusive
• Resilient, working well under pressure
• Believe in big ambitions and small egos
• Embrace the servant‑leadership philosophy

Benefits

• Great medical, dental, and vision insurance options
• Paid time off – we trust our employees to get the work done and take the time they need
• 401(k) plan with employer match
• Parental leave – biological, adoptive, and foster parents are all eligible
• Pre‑tax commuter benefits
• Flexible working environment: you can adjust your schedule
• Equity options: every employee owns part of the business
• Modern office or co‑working spaces depending on location
• Salary range: $220,000–$300,000, depending on experience, role, and expertise demonstrated throughout the interview process

Equal Opportunity Employer

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. Our Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, Website Privacy Notice and Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, delete, object to processing, or withdraw consent.

Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country they are applying to, at the time of application.