Client Training Lead — Onboarding & Support Excellence

LeadsOnline; Plano (TX); On-site; USD 105,000 - 145,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with company matching

HSA with employer contributions

FSA

Disability coverage

Life insurance

Job summary

LeadsOnline in Plano, TX is seeking a Client Training Manager to oversee the delivery of training to external and internal clients, while guiding the training function to deliver exceptional client experiences and measurable value. This role requires leadership across the training portfolio, collaboration with product and sales teams, and a hands-on approach to refining training materials.

You will mentor instructors, coordinate with system integrations and releases, manage budgets and plans,

Qualifications

• Minimum of 7 years of experience managing training delivery activities.
• Minimum of 5 years of experience as an instructor in a similar line of business.
• Must possess professional written and verbal communication skills.
• Must live locally within the Plano, Texas area.

Responsibilities

• Oversee delivery of training to LeadsOnline's external and internal clients.
• Coordinate training with new systems and product releases.
• Mentor instructors and client support staff; refine training offerings.

Skills

Training delivery

Instructing

Leadership

Communication

Analytical skills

Customer focus

Education

Bachelor's degree

Tools

Learning management systems (LMS)

Job description

LeadsOnline in Plano, TX is seeking a Client Training Manager to oversee the delivery of training to external and internal clients, while guiding the training function to deliver exceptional client experiences and measurable value. This role requires leadership across the training portfolio, collaboration with product and sales teams, and a hands-on approach to refining training materials.

You will mentor instructors, coordinate with system integrations and releases, manage budgets and plans,