Client Technology Advisor (CTA) / MSP

Bowman Williams; La Verne (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) match

Generous PTO

Company-paid certifications

Professional development

Job summary

Bowman Williams in the Greater Los Angeles market is seeking a Client Technology Advisor who will become the technical SME for a dedicated group of MSP clients, shaping their technology roadmap alongside the vCIO and engineering teams.

This role moves from hands-on tickets toward a consultative position while remaining technically engaged, driving security, cloud, and lifecycle improvements across client environments.

Qualifications

• MSP-level Systems Administrator with Tier 2+ experience preferred.
• Proficient in Microsoft 365, Exchange Online and SharePoint/Teams.
• Strong documentation and environment discovery capabilities.
• Ability to develop client technology roadmaps with vCIO input.

Responsibilities

• Own technical knowledge and documentation for ~15 MSP clients.
• Perform technical discovery and assessments of client environments.
• Identify infrastructure, security, cloud, and lifecycle gaps.
• Help develop client technology roadmaps with vCIO and engineers.
• Serve as internal SME for engineering, NOC, SOC and support teams.
• Participate in client meetings and provide technical recommendations.
• Standardize client environments and improve documentation.
• Coordinate with project, escalation, security, and procurement teams.
• Remain hands-on when needed and support onboarding initiatives.

Skills

Systems Administrator

MS 365

Exchange Online

SharePoint & Teams

Windows Server

Networking basics (Firewalls, VPNs, Wi

Hybrid cloud/on-prem environments

Technical documentation

Job description

Salary: $90K–$115K + bi-annual performance bonus + annual profit sharing

For this opportunity, you’ll be joining a well-established Managed Service Provider supporting small and mid-sized businesses throughout the Greater Los Angeles market. This is a highly collaborative, standards-driven MSP with a strong focus on employee development, technical growth, and promoting from within.

The Client Technology Advisor position is designed for someone who has grown through the MSP ranks, ideally Tier 2/Tier 3, Systems Administrator, Escalations Engineer, or Junior Project Engineer and is ready to move toward a more consultative role while remaining technical.

This is not a traditional help desk position or Account Manager role. You’ll become the technical SME for a dedicated group of clients, learning their environments inside and out, identifying technical gaps, improving documentation and standards, and helping shape their technology roadmap alongside the vCIO and engineering teams.

What You’ll Be Doing

• Own the technical knowledge and documentation for approximately 15 MSP clients
• Perform technical discovery and assessments of client environments
• Identify infrastructure, security, cloud, and lifecycle gaps
• Work alongside vCIOs to help develop client technology roadmaps
• Serve as the internal SME when engineering, projects, NOC, SOC, or support teams need deeper knowledge of a client
• Participate in client meetings and provide technical recommendations
• Help standardize client environments and improve documentation
• Coordinate with project, escalation, security, and procurement teams
• Remain technical and jump hands-on when needed
• Support client onboarding and lifecycle initiatives

Technical Background

We’re looking for a well-rounded Systems Administrator / Tier 2+ MSP engineer with experience across:

• Microsoft 365
• Exchange Online
• SharePoint & Teams
• Windows Server
• Firewalls, VPNs, wireless, switching, and general networking
• Hybrid cloud/on-prem environments
• Technical documentation and environment discovery

Prior experience as a TAM, Junior vCIO, Project Engineer, Escalation Engineer, or consultative Systems Administrator is a plus, but not required.

Who This Makes Sense For

This is a strong opportunity for someone who has been in the trenches handling tickets, escalations, projects, on-call work, and client issues but wants to take the next step in their career.

The long-term track is toward vCIO and technology consulting, so they’re specifically looking for someone who wants to use their technical experience to become more strategic and client-facing. Technical strength is more important coming in and they can help teach the consultative side.

• $90K–$115K base
• Bi-annual performance-based bonuses
• Annual profit-sharing bonus
• 401(k) with company match
• Generous PTO
• Company-paid certifications and professional development
• Defined advancement path toward vCIO / strategic consulting