Client Technologies Analyst II - Audio/Video

A&M University-San Antonio; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Texas A&M University-San Antonio is seeking a Client Technologies Analyst II to provide technical support for the operation and maintenance of complex AV equipment and control systems.

The successful candidate will have a Bachelor's degree and experience in computing and audio/video communications. Responsibilities include troubleshooting AV systems and coordinating setups for university events.

Excellent communication skills and the ability to work in a team are essential for this role.

Qualifications

• Three (3) years of related experience in computing and audio/video communications.
• Experience in presentation technologies and system troubleshooting.

Responsibilities

• Provide technical support for AV equipment and control systems.
• Coordinate setups for university events.
• Monitor ticket queue and resolve issues.

Skills

Knowledge of video conferencing systems

Knowledge of audio/video equipment and controls

Ability to multitask

Education

Bachelor's degree in applicable field

Preferred four (4) years of related experience

Job description

## Client Technologies Analyst II - Audio/VideoApplylocations: San Antonio, TXtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R-093591**Job Title**Client Technologies Analyst II - Audio/Video**Agency**Texas A&M University - San Antonio**Department**Information Technology**Proposed Minimum Salary**Commensurate**Job Location**San Antonio, Texas**Job Type**Staff**Job Description**The Client Technologies Analyst II – AV Team, under general supervision, provides technical support that ensures the proper operation, maintenance, monitoring, testing and repair of complex IT computing and networked AV equipment and control systems. Oversees the delivery and troubleshooting of educational, conferencing and general event content.**Responsibilities:*** Utilize complex software tools to maintain, configure, define security for, and monitor all devices as part of the computer life cycle. Establish configuration baselines and maintain systems within defined parameters.* Utilize Group Policy to monitor and maintain system security. Provide protection and recovery support for client data.* Provides technical support to ensure the proper operation, maintenance, monitoring, testing and repair of complex networked AV equipment and control systems.* Oversee the delivery and troubleshooting of educational, conferencing, and general event content.* Coordinates activities of schedulers and technicians to ensure proper setups for university events such as assist personnel with installation, configuration and ongoing usability of system hardware and software.* Evaluate and follow through on issues and problems until resolved in a timely manner. Assistance will be provided via phone, email, remote or face to face.* Track and assist in the coordination of equipment repair work order assignments and provide detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment.* Attend trainings, assist in researching, testing, and disseminating operation instructions.* Assist with the evaluation of new technologies to determine their applicability to clients' needs. Occasionally assist with acquisition of new products and services.* Provide consistent, clear communication, and gather input regarding new projects or request resolutions from Field Services team members.* Assist in the training and coordination of tasks for student workers.* Monitor ticket queue and respond to/resolve tickets.* Oversee the delivery and troubleshooting of educational, conferencing, and general event content.* Develops, documents, and reports current procedures and suggests areas of progress for the group.* Researches, identifies, implements, and maintains new AV technology and software.* Maintain inventory of equipment.* Other duties as assigned.**Required Education and Experience:*** Bachelor’s degree in applicable field.* Three (3) years of related experience in computing and audio/video communications, presentation technologies, and system troubleshooting.**Preferred Education and Experience:*** Four (4) years of related experience in computing and audio/video communications, presentation technologies, and system troubleshooting.**Knowledge, Skills and Abilities:*** Knowledge of video conferencing systems.* Knowledge of audio/video equipment and controls, related networks, and computer applications.* Ability to multitask and work cooperatively with others.**Applicant Instructions:**Please make sure to provide the following documents:* Cover Letter* Resume / CV* Professional ReferencesFor detailed instructions on how to apply for any position on our website, please use the following link:http://www.tamusa.edu/humanresources/job-opportunities/index.html **Summary of Employee Benefits:**www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdfTexas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities.**Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made. If you have issues with adding documents to your application, please contact HR at 210-784-2058.**In compliance with ADA, if accommodations are needed for the application process, please contact HR at [phone].All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.