Client Tech Support Engineer — Resolve & Improve

Infinite Computer Solutions

Omaha (NE)

In loco

USD 55.000 - 75.000

Tempo pieno

6 ore fa

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Descrizione del lavoro

Infinite Computer Solutions is seeking a Client Tech Support Engineering Professional to provide technical support to clients, troubleshoot issues, and collaborate with internal teams to improve processes.

Responsibilities include documenting interactions, maintaining knowledge bases, and ensuring secure file transfers with stakeholders. Strong experience in Office 365, ticketing systems, and remote support tools is preferred.

Competenze

3+ years of technical support and client service experience.
1+ year troubleshooting hardware, software, and network connectivity.
1+ year experience with Office 365, ticketing systems and remote support tools.
3+ years of an equivalent combination of educational background, related experience, and/or military experience.

Mansioni

Provide technical support to clients and resolve issues in a timely manner.
Collaborate with internal teams to ensure client issues are addressed efficiently.
Document and track client interactions and solutions in the support database.
Assist in the development and improvement of support processes and tools.
Maintain and update IT support documentation, FAQs, and training materials.
Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.