Client Support Technician Internship

Colony Brands Inc.; Monroe (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid opportunities

Employee discounts

Time off

Health club membership

Health insurance

Business casual dress code

Performance updates

Training

R. Kubly Family Foundation Foundation

Job summary

Colony Brands Inc. invites applicants for a Client Support Technician Internship in Monroe, WI. The internship runs May through August or December 2027, with hands-on experience in hardware, imaging, software, and end-user support across corporate facilities.

You will gain practical exposure to SCCM, JAMF, Intune, Citrix, Active Directory, and Office 365 while assisting Help Desk colleagues and learning remote access and wireless troubleshooting. Onsite work only; sponsorship not offered.

Qualifications

• Majors related to Computer Science and Networking & Security.

Responsibilities

• Assemble and configure PC / MAC hardware.
• Documentation and mentoring of the Help Desk.
• Provide client-level networking troubleshooting including wireless tech and remote access.
• Imaging and patching with Windows 10/11 using SCCM or equivalents.
• Imaging and patching with Apple OS using JAMF.
• End user support for mobile devices via Intune.
• Citrix client troubleshooting.
• SCCM client troubleshooting.
• Microsoft Office 365 support.
• Printer/Copier/AV troubleshooting and support.
• Active Directory user/account and permissions support.

Skills

Strong communication

Troubleshooting

Independence

Documentation

PowerShell

Microsoft Office

Education

Junior/Senior standing or recent graduate

GPA 2.80 or higher

Majors: Computer Science and Networking & Security

Tools

SCCM

JAMF

Intune

Citrix

Office 365

Active Directory

PowerShell

Job description

Client Support Technician Internship

Monroe

Wisconsin

Job Description

The Client Support Technician Internship will begin in May and end in August or December 2027.

What You'll Do

The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for:

• Assembly and configuration of PC / MAC hardware
• Documentation and mentoring of the Help Desk
• Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
• Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
• Apple OS Imaging and/or patching skills utilizing JAMF
• End User Support for Mobile Phones / Tablets via Microsoft Intune
• Citrix Client Troubleshooting
• SCCM Client Troubleshooting
• Microsoft E-Mail and Office Support via Office 365
• Printer / Copier / Audio Visual Troubleshooting and Support
• Active Directory User Account / Group and Permission Support

Qualifications

We are looking for highly motivated individuals to join our Employee Experience team with majors related to Computer Science and Networking & Security. Ideally you will have strong oral and written communication skills and the ability to work effectively with multiple personality type. Also, we are looking for:

• At least Junior Senior standing, recent graduates may be considered
• Cumulative GPA of 2.80 or higher
• Solid understanding of Windows Operating Systems (Mac also beneficial)
• Solid troubleshooting skills for client level hardware including desktops, laptops, mobile phones, tablets and printers
• Solid communication skills, verbal and written. Documentation and participation/contribution to team discussions will be part of the role.
• Experience with Microsoft Office, Anti-Virus Malware Tools and PowerShell would be beneficial for the role.
• Ability to work independently

This position is not eligible for remote work and would require you to work onsite in Monroe, WI for the duration of your internship.

Note: We do not offer sponsorship for any position at this time.

About Us

At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America's leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.

Benefits Details

Internship Perks:

• Paid Opportunities - This is a paid opportunity to explore your career! All Interns are paid a competitive wage for their field.
• Employee Discounts - Our employee sales program offers employee discounts on items ordered from our fine catalogs and selected Outlet Store. Discounts range from 45% to 50% off.
• Time Off - We all need a little down time and all Interns enjoy paid time off during their internship.
• Health Club Membership - Take advantage of a FREE membership at the local YMCAs with full membership reimbursements.
• Health Insurance - Interns are offered Medical/Dental/Vision Insurance
• Business Casual Dress Code - Jeans are allowed year-round!
• Performance Updates - We provide interns with useful feedback regarding their performance throughout their internship. A formal mid-performance appraisal and final appraisal will be given.
• Training - Colony Brands provides all interns with the necessary hands-on training to make their internship experience successful.
• R. Kubly Family Foundation - The foundation will pay for your graduate or professional schooling in return for a commitment to live and work in Monroe, WI after you graduate. Visit www.rkublyfamilyfoundation.org for more details

Job Category

IT

Employment Type

Internship