Client Support Technician - Alarm & Access Control Expert
Securitas Critical Infrastructure Services, Inc.
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Job summary
Securitas Critical Infrastructure Services, Inc. in Newport News, VA, is seeking a technically skilled support specialist to manage alarm panels, access control and IP video equipment installation and programming. You will diagnose issues, provide remote assistance to field technicians and maintain accurate service records.
The role emphasizes customer service, clear communication and documentation in a fast-paced environment with safety and compliance expectations.
Qualifications
- High School Diploma or GED required with at least 2 years in alarm monitoring, installation or service.
- Ability to perform duties with accuracy and compliance to safety and company policies.
- Strong customer service, communication and documentation skills.
Responsibilities
- Provide centrally managed technical support for alarm panels, access control and IP video equipment.
- Diagnose issues, program equipment and assist contract field technicians remotely.
- Prepare logs, reports and service orders; communicate with customers and staff.
- Support end-users and maintain professional conduct under pressure.
Skills
Education
Tools
Job description
Securitas Critical Infrastructure Services, Inc. in Newport News, VA, is seeking a technically skilled support specialist to manage alarm panels, access control and IP video equipment installation and programming. You will diagnose issues, provide remote assistance to field technicians and maintain accurate service records.
The role emphasizes customer service, clear communication and documentation in a fast-paced environment with safety and compliance expectations.
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