front desk staff

Yale NewHaven Health; New Haven (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Yale NewHaven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity by greeting patients, answering calls, scheduling appointments, and maintaining medical records in accordance with policy.

You will handle front desk operations, process pre-authorizations, manage co-pays in Epic, and support quality improvement efforts while delivering patient-centered service with professionalism across diverse backgrounds.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience is required. Prior experience working within a physician's office/medical practice, hospital, or health system preferred.
• Excellent organizational, communication, customer service, and teamwork skills required.
• Ability to multi-task is essential.
• EMR experience preferred.
• Working knowledge of Microsoft Office applications preferred.
• Core philosophy or values consistent with a patient-centered approach to care.
• Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.

Responsibilities

• Maintain appointment schedule template (alterations, deletions, additions) and communicate changes to staff and physicians.
• Coordinate front desk operations to ensure quality, cost-effective services.
• Answer office telephone lines and relay messages to appropriate personnel.
• Execute pre-authorizations as required by insurance for upcoming tests and procedures.
• Maintain electronic medical records and/or paper charts per policies.
• Handle daily tasks: messages, voicemail, faxes, filing, mail.
• Collect and reconcile co-payments in Epic per policy.
• Participate in quality improvement activities and staff meetings.
• Interact professionally with patients from diverse backgrounds.
• Provide cross-coverage and assist with on-call status; may assist with chaperone duties.

Skills

Organizational

Communication

Customer service

Teamwork

Multitasking

Professional communication

Education

High School diploma or equivalent

Tools

EMR experience

Microsoft Office

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients and visitors, answering telephone calls, scheduling appointments, maintaining patient medical records.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Maintain appointment schedule template (alterations, deletions, additions).




• 1.1Responsible for communicating schedule changes to the appropriate staff members and physicians/providers.




• 2.Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.




• 2.1Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures




• 3.Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary.




• 3.1Maintain proper telephone etiquette when speaking with patients/companies and healthcare team.




• 4.When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.




• 4.1Track referrals coming into the practice.




• 5.Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.


• 6.Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.




• 6.1Forwards phones to answering service and notifies answering service about the physicians on-call status.




• 7.Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.


• 8.Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities.




• 8.1Attend and actively participate in staff meetings




• 9.Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.




• 9.1Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs.




• 10.Performs all other related/additional tasks as requested by physicians and/or management.




• 10.1Provide cross coverage as needed




• 11.May assist and/or perform chaperone duties for patient medical procedures as needed.

Qualifications

EDUCATION

High School degree or equivalent required.

EXPERIENCE

1 year of administrative or customer service experience is required. Prior experience working within a physician's office/medical practice, hospital, or health system preferred.

SPECIAL SKILLS

Excellent, organizational, communication, customer service, and teamwork skills required.Ability to multi-task is essential.EMR experience preferred.Working knowledge of Microsoft office applications preferred.Core philosophy or values consistent with a patient-centered approach to care.Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.

YNHHS Requisition ID

194293