Client Support & Success Manager

R T Specialty, LLC; Pennsylvania; On-site; USD 124,000 - 155,000; Full time

Benefits offered by this job

Paid parental leave

Mental health services

Paid time off

401(k) plan

Job summary

A leading insurance service provider based in Pennsylvania is seeking a Client Support Manager. This role involves managing a team of client support professionals, establishing support strategies, and maintaining strong client relationships. Candidates should have a Bachelor’s degree and significant experience in the Insurance Industry. The position offers a competitive salary range of $124,000.00 - $155,000.00 annually and various employee benefits.

Qualifications

• 6+ years of experience in the Insurance Industry or Customer Service.
• Minimum of 3 years of management experience.
• Certified Customer Service Manager (CCSM) or Certified Insurance Service Representative (CISR) is a plus.

Responsibilities

• Lead and manage a team of client support representatives.
• Develop and maintain strong relationships with clients.
• Oversee issue resolution and collaborate with internal teams.
• Establish key performance indicators (KPIs) for support operations.

Skills

Leadership

Client relationship management

Team management

Customer support strategies

Data analysis

Education

Bachelor’s degree in Business Administration or related field

Job description

A leading insurance service provider based in Pennsylvania is seeking a Client Support Manager. This role involves managing a team of client support professionals, establishing support strategies, and maintaining strong client relationships. Candidates should have a Bachelor’s degree and significant experience in the Insurance Industry. The position offers a competitive salary range of $124,000.00 - $155,000.00 annually and various employee benefits.