Client Support Specialist II — Onsite Growth & Escalation

BP&C Shared Services, Inc.; Omaha (NE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

BP&C Shared Services, Inc. is seeking a Client Support Specialist to provide exceptional service as the first point of contact for clients. This role requires strong customer service skills and problem-solving abilities while assisting clients with inquiries and resolving issues efficiently.

Applicants should have 2-3 years of experience in customer service or call centers, along with a high school diploma or GED. The position offers a comprehensive benefits package including health, dental, vision, and 401(k) options.

Qualifications

• 2–3 years of customer service or call-center experience.
• Strong understanding of health benefits and claims processes.

Responsibilities

• Provide effective customer service via various communication channels.
• Monitor and manage workflow for back-office tasks efficiently.
• Handle escalated client calls and complaints.

Skills

Customer service skills

Active listening

Problem-solving

Data analysis

Education

High School diploma or GED

Job description

BP&C Shared Services, Inc. is seeking a Client Support Specialist to provide exceptional service as the first point of contact for clients. This role requires strong customer service skills and problem-solving abilities while assisting clients with inquiries and resolving issues efficiently.

Applicants should have 2-3 years of experience in customer service or call centers, along with a high school diploma or GED. The position offers a comprehensive benefits package including health, dental, vision, and 401(k) options.