Support Specialist

RecruiterForge; United States; Remote; USD 47,000 - 68,000; Full time

Job summary

RecruiterForge is seeking a Support Specialist for a full-time remote position in the United States. The role provides first-line support for mortgage software customers, resolving inquiries and coordinating escalations through completion.

You will document interactions in case management systems and keep clients informed using established resolution methods. Responsibilities include coordinating with internal departments to resolve problems, addressing customer concerns, and mentoring junior

Qualifications

• Previous technical support and/or customer service experience.
• Strong interpersonal, written, and verbal communication skills.
• Self-motivation, organization, and close attention to detail.

Responsibilities

• Coordinate with internal departments to resolve client problems and follow through until cases are complete.
• Explain products and services, answer questions, and resolve inquiries.
• Escalate issues that cannot be addressed directly and ensure timely follow-up.
• Provide coverage for a supervisor during staff or customer meetings when needed.

Skills

Technical support

Customer service

Communication

Attention to detail

Education

Bachelor's degree in software field

Tools

Case management systems

Job description

Support Specialist provides first-line support for mortgage software customers, resolving inquiries and coordinating escalations through completion. The role handles incoming communications, records interactions in case management systems, and keeps clients informed while applying established resolution methods.

Client Support Responsibilities

• Coordinate with internal departments to resolve client problems and follow through until cases are complete.
• Use judgment and basic decision-making authority to address customer concerns.
• Help develop support delivery strategies, escalation procedures, and training, while mentoring Client Support Specialist I associates.
• Explain products and services, answer questions, and resolve inquiries.
• Carry out activities that support implementation of procedures.
• Ensure inquiries receive appropriate follow-up and resolution, escalating issues that cannot be addressed directly.
• Provide coverage for a supervisor during staff or customer meetings when needed.

Required Skills

• Previous technical support and/or customer service experience.
• Strong interpersonal, written, and verbal communication skills.
• Self-motivation, organization, and close attention to detail.

Preferred background

• A bachelor’s degree from an accredited college or university in a software-related field, or equivalent technical experience, with a current major GPA of 3.0 or higher.
• Familiarity with credit applications, loans, underwriting, and credit scoring.

Employment and Pay

This is a full-time remote position in the United States. Annual salary is USD $47,130–$68,400.