Client Support Specialist I - POS Tech Helpdesk

POS360; Westlake Village (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Flexible working hours

Free on-site gym access

Job summary

POS360, Inc. is seeking a Client Support Representative in Westlake Village, CA to be the first point of contact for merchant clients across phone, email and SMS.

You will develop deep knowledge of the POS360 ecosystem and help ensure seamless operations. Ideal candidates are tech-savvy with strong communication skills, able to triage issues, provide remote product training, and coordinate with internal teams to resolve problems quickly.

Qualifications

• Minimum 6 months of experience in a client-facing or customer service role.
• Ability to troubleshoot both hardware and software issues in a live production environment.
• Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences.

Responsibilities

• Serve as the primary point of contact for inbound client inquiries via phone, email, and SMS.
• Accurately triage and route calls and support requests to the appropriate teams.
• Conduct remote product training sessions with merchants using screen-sharing technology.

Skills

Customer service

Troubleshooting hardware/software

Written and verbal communication

Education

Associate's degree (CS/Marketing/Communications)

Tools

Zoom

Job description

POS360, Inc. is seeking a Client Support Representative in Westlake Village, CA to be the first point of contact for merchant clients across phone, email and SMS.

You will develop deep knowledge of the POS360 ecosystem and help ensure seamless operations. Ideal candidates are tech-savvy with strong communication skills, able to triage issues, provide remote product training, and coordinate with internal teams to resolve problems quickly.