Client Support Specialist EHB

Marsh McLennan Agency; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Job summary

Marsh McLennan Agency is seeking a Client Support Specialist for Employee Health & Benefits to deliver day‑to‑day client support, review plan documents, and assist with the RFP process. You will create benefit communications, support milestones such as renewals, and help maintain the benefits mobile app, in a collaborative, fast‑paced environment with a hybrid work model.

A bachelor’s degree plus 2 years admin experience and proficiency with PowerPoint and Excel are desired.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 2 years of administrative‑level experience.
• Strong analytical skills and proficiency with PowerPoint and Excel.
• Ability to manage multiple priorities in a dynamic environment.
• Life & Health License or ability to obtain within 90 days (plus).

Responsibilities

• Provide day‑to‑day support for MMA clients, reviewing plan documents and carrier certificates.
• Assist with the RFP process and create benchmarking analyses.
• Develop employee communications such as benefit guides and enrollment presentations.
• Produce voice‑over PowerPoint presentations using BrainShark.
• Support carrier implementation, renewals, and maintain the benefits mobile app.

Skills

Analytical skills

PowerPoint

Excel

Multi-tasking

Education

Bachelor’s Degree or equivalent

Job description

Client Support Specialist, Employee Health & Benefits

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine a personalized local consultant model with the global resources of Marsh.

Responsibilities

You will provide day‑to‑day support for MMA clients, including reviewing plan documents and carrier certificates, assisting with the Request for Proposal (RFP) process, and creating benchmarking analyses. You will develop employee communications—benefit guides, open enrollment presentations, posters, and flyers—and produce voice‑over PowerPoint presentations using BrainShark technology. You will manage multiple priorities in a dynamic, fast‑paced environment, support client‑manager duties such as carrier implementation and renewals, and contribute to the maintenance of our benefits mobile app.

Qualifications

• Bachelor’s Degree or equivalent work experience
• 2 years of administrative‑level experience (Bachelor’s degree may substitute for 2 years of experience)
• Strong analytical skills and proficiency with PowerPoint and Excel
• Ability to manage multiple priorities in a dynamic, fast‑paced environment with multiple stakeholders
• Providing problem‑solving, consultation, advising and interpretation of policies and regulations related to Employee Health & Benefits (plus)
• Intermediate knowledge of employee benefit markets and compliance preferred (plus)
• Life & Health License or ability to obtain within 90 days of employment (plus)

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work – minimum 3 days in office
• Charitable contribution match programs
• Stock purchase opportunities

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status, or any other characteristic protected by applicable law. If you have a need that requires accommodation, please contact [e-mail].