Senior Account Manager EHB

Marsh McLennan Agency; Durham (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work

Charitable contribution match

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is hiring a Senior Account Manager, Employee Health & Benefits to serve as the primary client contact, oversee enrollment and renewals, and coordinate with carriers and benefit teams to deliver compliant, cost-effective solutions.

This role requires deep knowledge of funding arrangements (fully insured, level-funded, ASO), strong relationship skills, and the ability to translate complex plan options into clear guidance for employers.

Qualifications

• Bachelor's degree or equivalent education and related training.
• 5+ years of relevant insurance industry experience.
• Strong client relations and exemplary communication skills.
• Expertise in fully insured, level funded, and ASO funding mechanisms.
• Advanced knowledge of Microsoft Office applications.

Responsibilities

• Balance client service, compliance, and strategic planning.
• Manage inquiries, provide status updates, and escalate issues as needed.
• Maintain strong client relationships through regular check-in calls and carrier coordination.
• Coordinate with carriers, stop-loss providers, and third-party administrators for billing and reporting.
• Oversee enrollment and renewal processes and prepare benefit guides for open enrollment.

Skills

Client relations

Communication skills

Funding mechanisms understanding

Strategic client management

Education

Bachelor's degree or equivalent education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Senior Account Manager, Employee Health & Benefits

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Account Manager, Employee Health & Benefits at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

A Senior Account Manager, Employee Health & Benefits manages a dynamic and varied workload that involves balancing client service, compliance, and strategic planning. Their responsibilities include promptly addressing new client inquiries, providing regular status updates, and escalating issues to the Account Executive when necessary. Maintaining strong client relationships is a key focus, achieved through scheduled 30-day check‑in calls and ongoing communication with carrier representatives to clarify coverage details, resolve issues, and stay informed about carrier guidelines and legislative changes. The Senior Account Manager brings hands‑on experience across multiple funding arrangements — including level‑funded, fully insured, and administrative services only (ASO) plans — and advises clients on the operational, financial, and risk‑transfer implications of each option. They coordinate with carriers, stop‑loss providers, and third‑party administrators to manage billing, premium reconciliation, risk corridors, and funding‑related reporting; support cost‑modeling and scenario analysis during renewals; and help clients weigh trade‑offs between cash flow, risk exposure, and plan flexibility when evaluating funding strategies. Compliance activities are integrated into daily tasks, such as coordinating Form 5500 filings and advising clients on PCORI fees, Medicare Part D, Section 125, ACA, and COBRA requirements. These efforts are supported by regular meetings with producers and Account Executives to ensure all renewal requirements are met. The Senior Account Manager also oversees enrollment and renewal processes, confirming benefits, rates, and employee contributions, coordinating with benefits administration or enrollment vendors, arranging carrier training for client HR teams, and preparing benefit guides and presentations for open enrollment. They gather claims data and employee feedback to support renewals, request updated proposals from carriers when assigned, and participate in quarterly client calls and prospect meetings. Throughout their work, they identify opportunities to enhance coverage options and collaborate with the Account Executive and marketing team to develop competitive renewal strategies. This role requires a continuous balance of day‑to‑day service, strategic thinking, and ongoing learning to deliver accurate, compliant, and responsive support as the primary client contact.

Our future colleague.

• Bachelor's degree or equivalent education and related training
• 5+ years of relevant insurance industry experience
• Strong client relations skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
• Understanding of multiple funding mechanisms to include fully insured, level funded and ASO.
• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint.

These additional qualifications are a plus, but not required to apply:

• Life & Health License or ability to obtain within 90 days of employment
• Advanced degree
• Certification or designation
• Experience with Requests for Proposal

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Who You Are Is Who We Are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client‑focused teams.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail]