Client Support Specialist

Hearst Magazines; Winston-Salem (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Emotional Wellness Support

Paid Time Off

Paid Parental Leave

LGBTQ+ Health Services

Additional family benefits

Job summary

WXII, the NBC affiliate in Winston-Salem, is seeking an organized, detail-oriented Client Support Specialist to support our Sales team in a fast-paced, multiplatform advertising environment. This in-person role reports to the Digital Sales Manager and focuses on accurate entry, efficient execution, and successful delivery of campaigns across broadcast and digital platforms.

You will collaborate with Sales, Traffic, Digital, and other departments to ensure campaign success while leveraging

Qualifications

• Exceptional attention to detail and strong organizational skills.
• Ability to work efficiently in a fast-paced, deadline-oriented environment.
• Strong communication and interpersonal skills.
• Positive attitude with a willingness to learn and adapt.
• Team-oriented mindset with the ability to collaborate across multiple departments.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Experience supporting advertising sales, media operations, or client service is preferred.
• Experience with WideOrbit, AdBook, or similar media systems is preferred but not required.
• Comfort learning and utilizing AI-powered workplace tools to improve productivity and reporting.
• Related military experience will be considered.

Responsibilities

• Enter, maintain, and manage broadcast and digital advertising orders while supporting Account Executives throughout campaign setup, execution, and completion.
• Monitor campaign delivery, implement updates as needed, and prepare campaign reports and performance recaps to ensure successful client outcomes.
• Partner with Sales, Traffic, Digital, and other departments to coordinate campaign execution, resolve issues, and maintain accurate client records.
• Deliver exceptional service by supporting client communications, preparing proposals and presentations, and proactively identifying solutions to campaign needs.
• Utilize Microsoft Office, sales systems, and AI-powered productivity tools to improve proposal development, reporting, data accuracy, and workflow efficiency.
• Continuously identify opportunities to streamline processes, automate routine tasks, and support operational excellence through technology and collaboration.

Skills

Attention to detail

Organizational skills

Communication

Team collaboration

Multitasking

Microsoft Office

AI tools proficiency

Advertising sales support

Media systems familiarity

Tools

WideOrbit

AdBook

Job description

WXII, the NBC affiliate in Winston-Salem, is seeking an organized, detail-oriented Client Support Specialist to support our Sales team in a fast-paced, multiplatform advertising environment. This role supports the execution of broadcast and digital advertising campaigns from order entry through completion. The ideal candidate thrives under deadlines, manages multiple priorities, embraces new technology—including AI-powered productivity tools—and delivers exceptional service to internal and external clients. This is an in-person position reporting to the Digital Sales Manager.

What You’ll Do

You will provide operational and administrative support to the Sales team by ensuring advertising campaigns are entered accurately, executed efficiently, and delivered successfully across broadcast and digital platforms. You'll collaborate across departments to deliver exceptional client service while leveraging technology to improve workflow accuracy and efficiency.

Sales & Campaign Support

• Enter, maintain, and manage broadcast and digital advertising orders while supporting Account Executives throughout campaign setup, execution, and completion.
• Monitor campaign delivery, implement updates as needed, and prepare campaign reports and performance recaps to ensure successful client outcomes.

Client Service & Collaboration

• Partner with Sales, Traffic, Digital, and other departments to coordinate campaign execution, resolve issues, and maintain accurate client records.
• Deliver exceptional service by supporting client communications, preparing proposals and presentations, and proactively identifying solutions to campaign needs.

Technology & Process Improvement

• Utilize Microsoft Office, sales systems, and AI-powered productivity tools to improve proposal development, reporting, data accuracy, and workflow efficiency.
• Continuously identify opportunities to streamline processes, automate routine tasks, and support operational excellence through technology and collaboration.

What We’re Looking For

• Exceptional attention to detail and strong organizational skills.
• Ability to work efficiently in a fast-paced, deadline-oriented environment.
• Strong communication and interpersonal skills.
• Positive attitude with a willingness to learn and adapt.
• Team-oriented mindset with the ability to collaborate across multiple departments.
• Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Ability to prioritize multiple projects while maintaining accuracy.
• Experience supporting advertising sales, media operations, or client service is preferred.
• Experience with WideOrbit, AdBook, or similar media systems is preferred but not required.
• Comfort learning and utilizing AI-powered workplace tools to improve productivity and reporting.
• Related military experience will be considered.

Values in Action

At Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That is why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.

Benefits

Hearst's benefit programs are modern, flexible, and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

• Medical | Dental | Vision
• 401(k) matching
• Emotional Wellness Support
• Paid Time Off
• Paid Parental Leave
• LGBTQ+ Health Services
• Additional benefits to meet your and your family's needs