Client Support Specialist

boldintegratedpayments; Sandy Springs (GA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

401(k) program with company match

Medical, dental, and vision insurance

2 weeks PTO, plus 7 major holidays

Job summary

boldintegratedpayments, in Sandy Springs, GA, is seeking a customer service representative to assist with payment processing inquiries. The role requires a passion for customer service and offers growth through training. Candidates should have a minimum of 2 years of customer service experience and be adept in handling interactions in a fast-paced environment.

This hourly position pays between $22 and $24, depending on experience, and also includes comprehensive benefits such as a 401(k) plan, medical insurance, and generous PTO.

Qualifications

• 2+ years of customer service experience with a focus on building customer loyalty.
• Proven success in a fast-paced, metric-driven environment.
• Excellent written and verbal communication skills.

Responsibilities

• Provide customer care by responding to inquiries via phone and email.
• Support payment processing products and handle customer requests professionally.
• Troubleshoot customer issues and ensure compliance with regulations.

Skills

Customer service experience

Strong written and verbal communication

Multitasking

Problem-solving

Tools

Salesforce

Slack

G-Suite

Job description

Join the BOLD Integrated Payments team inside of VersiTech and let’s lead the way together! Go above and beyond at a company that sets the standard for customer‑first service. As the face of the company, you will create positive interactions with our customers every day – from assisting with their payment processing systems to helping them maintain their POS equipment. You will grow your skills through industry‑leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer‑first service.

Company Overview

At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem‑solvers in action, and growth partners in spirit. Our legacy is a commitment to forward‑thinking and customer‑centric solutions tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear – technology should not just be advanced but also accessible and user‑friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.

VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit‑to‑stand customer experience for restaurants, bars, nightclubs, and other hospitality spaces.

Who We Are

We run on a rapidly growing and widely accepted business operating philosophy called EOS (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow‑moving organizations.

• We are ALL IN – committing wholeheartedly to a single vision and focused to achieve success for all involved: our employees, our partners, our vendors, our communities.
• We are HUMAN – grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
• We DARE TO BE DIFFERENT – embracing a culture of fun and approachability, prioritizing our partners and team members first.

How will you make an impact in this role?

In this role, you’ll be assisting customers with account and product inquiries via phone, and performing account maintenance for payment processing via email. You will also be trained to deliver extraordinary customer care by responding to questions regarding accounts in a fast‑paced, structured environment. Call volume can range on average from 20 – 50 calls a day, with email volumes ranging from 70 – 90 a day.

Applicants will require a winning attitude, a team‑player mindset, and demonstrated success in customer service.

If you possess the below experience, skills and share our values of providing a remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.

Daily Responsibilities

• Provide extraordinary customer care by responding to questions raised via phone and email concerning payment accounts in a fast‑paced, structured customer care environment.
• Support multiple servicing across payment processing products.
• Support the Customer First philosophy by ensuring professional handling of customer requests.
• Support customers with maintenance, transactions, and funds‑related inquiries.
• Troubleshoot customer problems and determine how to resolve those problems.
• Maintain integrity by adhering to all regulatory and compliance guidelines related to servicing practices.

Minimum Qualifications

• Customer service experience (two years or more) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service environment (two years or more).
• Ability to work in a fast‑paced, metric‑driven environment with proficient multitasking and navigation in a web‑based environment.
• Ability to navigate multiple servicing platforms including Salesforce, Slack, G‑Suite.
• Proven ability to manage change and continuous learning.
• Excellent written and verbal communication skills.

Top Candidates will demonstrate the following

• Financial servicing and payment processing industry experience.
• Salesforce or similar CRM experience.
• Restaurant or retail experience.

The hours of operation will fall within an 8:30am – 7:30pm environment with an on‑call shift rotation. After the 30‑day training commitment, shift hours will be made available.

Salary Range

This is an hourly non‑exempt position with a pay range between $22/$24 per hour. The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job‑related factors.

Benefits

• Competitive base salaries
• 401(k) program with available company match
• Variety of medical, dental, and vision insurance plans to choose from
• Robust supplemental insurance offerings – life insurance, disability benefit, and discounts on pet insurance
• FSA/HSA availability
• Employee Assistance Program, Caregiver Support Program, and an Adoption Assistance Program
• Career development and training opportunities
• 2 weeks PTO, plus 7 major holidays

If you are the kind of person that serves with a people‑first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast‑growing organization, we want to talk with you!

VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.