Client Support Specialist

Dealer eProcess; Phoenix (AZ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical plans

Parental leave

Growth opportunities

Work-life balance

Job summary

Dealer eProcess is seeking a motivated Client Support Specialist to join our Units Inventory team. This entry-level role centers on accurate inventory data, timely client request resolution, and clear written and verbal communication.

As the first point of contact, you will manage tickets, collaborate with vendors and internal teams, and help maintain data integrity for automotive clients. The position offers growth in a fast-paced, collaborative environment.

Qualifications

• Excellent written and verbal communication.
• Organized, detail-oriented, and punctual.
• Ability to multitask efficiently.
• Proficiency with Microsoft Office and Google Docs.

Responsibilities

• Client Communication: Act as the first line of support, answering and directing phone calls with a high level of professionalism.
• Ticket Management: Proactively manage, troubleshoot, and resolve inventory support tickets within established SLAs.
• Cross-Functional Collaboration: Coordinate with vendors and internal DEP departments to resolve complex inventory discrepancies.
• Data Integrity: Maintain accurate records and documentation to ensure seamless inventory tracking for our clients.

Skills

Client communication

Detail-oriented

Multitasking

Stress management

Office suites

Ticketing systems

Tools

Hubspot

Zendesk

Salesforce

Jira

Job description

U.S Based applicants only

Are you a detail-oriented professional looking to kickstart your career in automotive client operations? DEP is seeking a motivated, experienced full-time Client Support Specialist to join our Units Inventory team. The ideal candidate will be team-oriented, possess strong written and verbal communication skills, and have excellent analytical abilities. Automotive industry experience is a plus!

As a Tier 1 Inventory Support Specialist at DEP, you will be the primary point of contact for our clients and internal departments. You’ll join our dynamic Units Team, ensuring that inventory data is accurate and that client requests are resolved with speed and precision. This is an entry-level role designed for a problem-solver who thrives in a fast-paced, collaborative environment.

Responsibilities:

• Client Communication: Act as the first line of support, answering and directing phone calls with a high level of professionalism.
• Ticket Management: Proactively manage, troubleshoot, and resolve inventory support tickets within established SLAs.
• Cross-Functional Collaboration: Coordinate with vendors and internal DEP departments to resolve complex inventory discrepancies.
• Data Integrity: Maintain accurate records and documentation to ensure seamless inventory tracking for our clients.

Required Skills:

• Exceptional written and verbal communication skills; can explain technical solutions in a clear, friendly manner.
• Organized, detail-oriented, and punctual.
• Ability to multitask efficiently.
• Capability to remain calm and composed under pressure.
• Proficiency with Microsoft Office and Google Docs Suite.
• Experience with ticketing systems (e.g., Hubspot, Zendesk, Salesforce, or Jira) is a plus.

Why work with us?

Step into the fast lane of innovation with one of the top website providers for dealerships, where we fuel the automotive industry with breakthrough technology and tackle its toughest challenges head-on. Our vibrant team thrives on growth and creativity. Enjoy incredible perks: FIVE medical plan options to fit your needs, paid parental leave, limitless growth opportunities, and work-life balance, all designed to help you reach your full potential.

Please be advised that DEP will never request bank information for equipment. All communications will exclusively come through our recruiting platform and our HR team. We urge you to disregard any unsolicited requests outside of these official channels.