Client Support Specialist

Barrett Distribution Centers, Inc.; Olive Branch (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Barrett Distribution Centers, Inc. seeks a Client Support Specialist to deliver exceptional service by listening to customers, identifying root causes, and ensuring timely resolutions.

The role reports to the Client Support Manager and works 8:00am-4:45pm, Monday through Friday. You will serve as the primary contact for assigned customers, coordinate with warehouse operations, process paperwork, and maintain accurate billing, orders, and carrier routing in accordance with SLAs and compliance

Qualifications

• Two years of college education required.
• Two+ years business experience required.
• Experience in customer service with focus on satisfaction.
• Familiarity with Salesforce and warehouse systems preferred.
• Strong organizational skills and ability to manage priorities.
• English proficiency; bilingual Spanish/English preferred.

Responsibilities

• Serve as primary contact for assigned customers, ensuring timely issue resolution.
• Process inbound/outbound paperwork and data entry accurately.
• Invoice customers on time for all billing types and maintain billing files.
• Monitor order fulfillment end-to-end across warehouse and customer touchpoints.
• Ensure SLAs and compliance requirements are met.
• Review Non-Compliance Reports in Salesforce and resolve discrepancies.
• Assist in onboarding new customers and process improvements.
• Maintain Work Instructions and customer-facing communications.

Skills

Customer service

Data entry

Communication

Microsoft Office

Bilingual English/Spanish

Education

Two years of college

Tools

Salesforce

WMS

Job description

Who We Are

Barrett Distribution Centers is a leader in providing customized third-party logistics, omni-channel distribution, and direct-to-consumer fulfillment services for customers in a variety of industries. More than anything else, we’re a trusted consultant to our customers, working tirelessly to find solutions to their business challenges.

Here at Barrett, we’re looking for smart, hard-working top performers who are interested in joining a fantastic team within a fast-growing company. If this sounds like you and you’re looking for a new home that rewards excellent work, effort, and collaboration, Barrett is the place for you!

The Position

The Client Support Specialist, reporting to the Client Support Manager, is responsible for providing excellent customer service through active listening and professional communication to identify root causes of customer issues and ensure timely resolution.

This shift works 8:00am- 4:45pm, Monday-Friday.

The compensation for this role is $23.00/hour.

How You’ll Make An Impact

• Serve as primary point of contact and trusted advisor for assigned customers; maintain proactive communication and timely resolution of issues between warehouse operations and customers
• Accurately process inbound/outbound paperwork, data entry, and reconciliations; ensure special requests are addressed and followed through
• Invoice customers accurately and on time for all billing types (receiving, outbound, month-end, special services); maintain organized billing files
• Monitor order fulfillment end-to-end, ensuring successful and timely execution across warehouse and customer touchpoints
• Ensure customer SLAs and compliance requirements are met, including routing orders in customer portals and scheduling carriers per compliance guides
• Run and review Non-Compliance Reports (NCR) in Salesforce; identify and resolve discrepancies in records and reports
• Participate in new customer onboarding and ongoing process improvement reviews
• Maintain and update Work Instructions and customer-facing business correspondence regularly
• Stay current on industry practices including shipment terms, BOL creation, and web-based portal routing

Qualifications

• Minimum of two (2) years college required.
• Minimum of two (2) years’ business experience required.
• Experience must demonstrate knowledge of principles and processes for providing customer and personal services. This aptitude includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Basic knowledge of routing and working with carriers (logistics) and compliance accounts preferred.
• Basic knowledge of Salesforce and an understanding of warehouse management systems preferred.
• Must demonstrate the ability to balance competing priorities, complex situations, and tight deadlines. Strong emphasis on organizational skills and attention to detail. Critical thinker with the ability to identify a problem and provide a potential solution; knows when to escape to leadership.
• Ability to read, write, and communicate effectively in English (Bilingual Spanish/English skills preferred). Basic math skills. Must have excellent written and verbal communication skills; ability to type 40 wpm or more.
• Proficient in all Microsoft business applications such as Outlook, Excel, PowerPoint, and Word.

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel so classified.

Barrett Distribution Centers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, mental or physical disability, genetic information, choice of health insurance, marital status, age, veteran status or any other basis protected by law.