Customer Service Representative - Spanish Bilingual

Deluxe Corporation; Utah; Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Retirement Plan

Stock Purchase Plan

Disability Insurance

Family/Infertility Assistance

Tuition Reimbursement

Job summary

Deluxe Corporation seeks a customer service minded individual to handle inbound calls and deliver exceptional service. You will identify needs, suggest products, and respond to order inquiries while maintaining accurate records and data across systems.

The role emphasizes problem resolution and delivering a positive customer experience during every interaction, with on-the-job training and benefits that start on day one. 18+ required and Utah location-based duties apply.

Qualifications

• Basic computer knowledge.
• Education: High School/GED.
• Experience: 1 year on Sales, Retail, Customer Service experience. Call Center experience.
• Must be 18 years of age or older.

Responsibilities

• Identify customer needs, suggest products and services.
• Maintain and modify customer records, verify data, respond to orders and place new or re-orders.
• Resolve product or service problems by selecting actions to expedite resolution while delivering an optimal customer experience.

Skills

Communication skills

Customer service

Call center experience

Education

High School/GED

Job description

Why Join Us

Be part of an organization that is driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Job Description

This position handles inbound customer service calls. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.

• Identify the customer's needs, suggest products and services.
• Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders.
• Resolves product or service problems by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.

Basic Qualifications

Education and Experience: Basic computer knowledge.

Preferred Qualifications

Education: High School/GED

Experience: 1 year on Sales, Retail, Customer Service experience. Call Center experience.

Additional Basic Qualifications

Must be 18 years of age or older

Compensation

The compensation range for this position is $16.10 - $17.10 hourly. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability:

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].