Client Support Specialist

DHL Air (UK) Ltd; Indianapolis (IN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

PTO and paid holidays

401(k) with company match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain in the United States is seeking a First Shift Client Support Specialist to handle inquiries via phone, email, and chat. The role involves coordinating with warehouse and transportation teams to ensure accurate order entry and on-time delivery.

Ideal candidates have 1–2 years of 3PL customer service experience, strong English communication, and familiarity with WMS/TMS. Some college is a plus; duties include safety adherence and continuous process improvement.

Qualifications

• Education: High school diploma or GED required; some college is a plus.
• 1–2 years of customer service experience in a 3PL environment.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency, including Word and Excel.
• Preferred: experience with inventory management systems and fluency in Spanish.

Responsibilities

• Assess and address customer needs to ensure satisfaction and build strong relationships.
• Resolve customer complaints efficiently with timely solutions and follow-up.
• Serve as the primary liaison between customers and internal teams like warehouse and transportation.
• Input all customer orders and special shipping requests accurately.
• Track orders and communicate status updates proactively.
• Coordinate with operations on shipping logistics, order tracking, and inventory availability.
• Manage order paperwork and maintain organized files.
• Maintain and update procedures manuals for client support processes.
• Run reports to check product availability and inventory integrity.

Skills

Verbal and written English

Microsoft Word

Microsoft Excel

WMS

TMS

Inventory management systems

Spanish (preferred)

Education

High school diploma or GED

Some college (plus)

Tools

Microsoft Word

Microsoft Excel

Job description

DescriptionDHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

DescriptionDHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.

Position: First Shift Client Support Specialist

Shift: 8:00pm –; 4:30 pm, Monday-Friday; holidays and weekends as needed

Additional Incentives: There are no further incentives available beyond what has been outlined.

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In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

• Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.
• Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution.
• Serve as the primary liaison between customers and internal teams like warehouse and transportation.
• Build and maintain trust with customers through clear, open, and interactive communication.
• Process and accurately input all customer orders and special shipping requests.
• Track customer orders and proactively communicate status updates and any changes.
• Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery.
• Manage all order-related paperwork and maintain organized files for easy access.
• Maintain and update a current and accurate procedures manual for all client support processes.
• Run various reports to check product availability and inventory integrity and identify and resolve variances.
• Contribute to and participate in initiatives that improve safety, quality, and productivity.
• Ensure all food safety and quality guidelines are followed in all tasks.
• Crosstrain in various tasks to provide coverage and assistance to other team members.
• Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions.
• Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment.

SECURITY AND SAFETY

• Adheres to all company security and inventory control procedures.
• Maintains a secure work environment and reports any safety or security concerns to management immediately.
• Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.

Qualifications

• Education: High school diploma or GED required; some college is a plus.
• Experience: 1–;2 years of customer service experience in a third-party logistics (3PL) environment.

Required Skills

• Excellent verbal and written communication skills in English.
• Ability to interact with customers professionally and courteously.
• Basic computer proficiency, including Microsoft Word and Excel.
• Preferred: Experience with inventory management systems and/or fluency in Spanish.

Physical Requirements

• The role requires standing, sitting, and moving intermittently throughout the workday.
• Must be able to perform focused, detail-oriented work.
• Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Benefits

Be part of the world’s largest logistics company!DHL Supply Chain hasbeen certified as a Great Place to Work in the US and Canada! Our excellent benefits packages include:

• Affordable medical, dental, and vision coverage available beginning on your 30thday
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.