Client Support Specialist

Socket.dev; Eden Prairie (MN); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

401(k) with employer match

Paid Time Off

Hybrid work model

Relaxed dress code

Eden Prairie location

Job summary

Socket.dev in Eden Prairie, MN is seeking a friendly, organized customer service and administrative support specialist to handle calls and emails, enter notes in our database, and assist property managers with documents, mailings, and data upkeep. This hybrid role blends office and remote work, emphasizing service excellence and teamwork.

You will join a supportive culture with opportunities to learn and grow within the company.

Qualifications

• Effective communication and written skills to engage clients and team members.
• Strong organizational skills to manage priorities in a fast-paced environment.
• Proficiency in Microsoft Office; familiarity with property management software.
• High school diploma or equivalent with fluency in English and intermediate math skills.

Responsibilities

• Handle inbound and outbound calls and emails with professionalism.
• Enter call notes accurately into the database and maintain records.
• Provide administrative support to property managers, including document prep and mailings.
• Coordinate database management and related administrative tasks.
• Support across departments to adapt to team needs and collaborate effectively.
• Participate in at least one association meeting monthly to support professional growth.
• Manage high volumes of calls efficiently while upholding service standards.

Skills

Effective Communication

Organizational Prowess

Technical Competency

Educational Background

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management software

Job description

Overview Of the Position

• Provide effectivecustomer service to clients
• Provide administrative support to other areas of the company

Role and Responsibilities

• Customer Service Excellence:Handle inbound and outbound calls and emails with professionalism, ensuring client inquiries are addressed efficiently and effectively.

  Detail-Oriented Documentation: Accurately enter call notes into our database, maintaining meticulous records of client interactions.

  Support and Collaboration: Provide administrative support to our property managers through various tasks including document preparation, coordination of mailings, and database management.

  Flexibility and Adaptability: Willingly assist across different departments, adapting to the needs of the team and contributing to our collaborative environment.

  Professional Development: Participate in at least one association meeting monthly, embracing opportunities for growth and learning within the industry.

  Efficiency in High-Volume Settings: Manage large volumes of calls with composure, upholding our standard of service excellence.

Qualifications/Skills

• Effective Communication: Strong verbal and written skills, with the ability to engage a diverse range of clients and team members.

  Organizational Prowess: Demonstrated skill in managing priorities and resources in a fast-paced environment.

  Technical Competency: Proficiency in Microsoft Office and familiarity with property management software are essential. Ability to type 25 WPM.

  Educational Background: High school diploma or equivalent, with fluency in English and intermediate math skills.

Education Requirements

• High school diploma or equivalent, with fluency in English and intermediate math skills.

Preferred Skills

• Previous experience in customer service is preferred but not required

Additional Notes

• Comprehensive Benefits:We offer a benefits package including medical, dental, 401(k) with employer match, and Paid Time Off.
• Work-Life Balance: Our hybrid work model offers flexibility, allowing for a combination of office and remote work.
• Professional Growth: We provide clear pathways for advancement, valuing the development and progression of our team members.
• A Supportive Culture: Recognized as a Star Tribune Top Workplace for multiple years, we pride ourselves on fostering a welcoming and supportive work environment.

In addition to offering a friendly, family-oriented culture, we also offer the following benefits:

• Medical
• Dental
• 401(k) plan with employer match
• Paid Time Off
• Relaxed dress code
• Convenient Eden Prairie location, near shopping and restaurants

We work hard and have fun too, and were recognized as a multi-year Star Tribune Top Workplace! We are selective about who we hire, so if you believe you have the background, experience and attitude to fit into our team, we’d love to hear from you!