Client Support Specialist

EBI Consulting; Burlington (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

EBI Consulting is looking for a full-time Client Support Specialist to join our Sales team in Burlington, MA. This role focuses on supporting sales efforts and involves administrative duties crucial for launching EBI's services. The successful candidate will thrive in a fast-paced environment and enjoy teamwork.

The position demands strong customer service and project management skills, along with a Bachelor's degree and familiarity with tools like Microsoft Office. Salary is estimated between $50,000 and $55,000.

Qualifications

• 0-2+ years of administrative/office experience.
• Familiarity with CRM tools and database management.
• Strong communication skills to liaise with clients and team.

Responsibilities

• Log and track new sales opportunities for assigned Account Executive(s).
• Liaise between clients and internal EBI staff for project tracking.
• Assist clients with documents they need for project support.
• Conduct initial research using online tools.
• Order and track project support files through vendors.
• Provide administrative support to Portfolio Manager.

Skills

Customer service

Project management

Microsoft Word

Microsoft Excel

Microsoft Outlook

Database management

NetSuite

Education

Bachelor's Degree from accredited college or university

Job description

United States, Massachusetts, Burlington

Position Summary

EBI Consulting is seeking a full-time Client Support Specialist to support our Sales team. The successful candidate will be someone who is eager to learn while developing customer service and project management skills. The role includes responsibility for administrative duties required for the successful launch of EBI's environmental and engineering services. This is a great opportunity for someone who enjoys being a part of a team and working in a fast‑paced environment.

This position reports directly to the Manager of Client Support and is designated as an in‑office position to be located at our Burlington, MA corporate headquarters. As such, candidates need to be established in the Burlington area and comfortable working in an office environment.

Essential Duties and Responsibilities

• Log and track new sales opportunities for assigned Account Executive(s), as well as update and maintain accurate records, within EBI's Customer Relationship Management (CRM) tool/database
• Liaise between clients and internal EBI staff to track receipt of any files necessary to complete our tasks, ensure all questions are answered, and promptly address any issues that would impact project delivery timelines
• Assist clients with any missing information or documents they need, including links to their reports, invoices, project data, contract documents, etc.
• Conduct initial subject property research using online tools and resources
• Ordering and tracking project support files through designated vendor relationships
• Assist the Portfolio Manager with administrative support responsibilities.

Qualifications and Capabilities

• Bachelor's Degree from accredited college or university
• Experience with Microsoft Word, Excel, Outlook, and Databases is required; NetSuite experience is a plus
• 0-2+ years of administrative/office experience

Application Disclaimer

At EBI, we cultivate a welcoming and collaborative culture. We are proud to be an Equal Employment Opportunity employer and encourage diverse candidates to apply. We do not discriminate against qualified individuals based on their status as a protected veteran or individuals with disabilities, nor do we discriminate based on sex, race, color, religion, national origin, age, marital status, gender identity, gender expression, or sexual orientation. All vendors are expected to maintain a working environment free from discrimination or harassment.

The reasonable estimate of the salary range for this position is $50,000 - $55,000. The salary range describes the minimum to maximum base salary range for this position across applicable US locations. This position may also be eligible for a bonus whereby total compensation may exceed base salary depending on individual performance. The actual compensation offered will be based on a range of factors that are considered in making compensation decisions including, but not limited to; geographic location, work experience, education, licensure requirements, knowledge, skills/level, qualifications and budget. For an overview of our benefits, please refer to our website.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.