Client Support Services Supervisor

Ohio Valley Goodwill Industries; Cincinnati (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading non-profit organization in Cincinnati is seeking a Client Support Services Supervisor to guide and support employees in the Janitorial and Mailroom Departments. The role involves coordinating activities, ensuring safety, and maintaining quality services. Ideal candidates should have supervisory experience, preferably in janitorial services, and be proficient in Microsoft Office. This position offers a rewarding opportunity to empower individuals with disabilities and contribute to the community.

Benefits

Sick and vacation time

Medical, Dental, Vision Insurance

Life Insurance

Disability coverage

Paid holidays, vacation, and sick leave

403(b) retirement plan with company match

Employee Assistance Program

Qualifications

• 3 to 5 years of supervisory experience required.
• Preferred experience in Janitorial services and Mailroom operations.

Responsibilities

• Coordinate activities within Janitorial and Mailroom Departments.
• Ensure employee safety and oversee quality control.
• Provide customer service to clients and vendors.

Skills

Supervisory Experience

Customer Service

Proficiency in Microsoft Office

Education

High school diploma or GED

Some college preferred

Job description

Ohio Valley Goodwill Industries is a non-profit organization dedicated to providing job training, employment placement, and support services for individuals with disabilities and other barriers to employment. With a focus on empowering individuals to achieve greater independence and inclusion in the community, Ohio Valley Goodwill has been serving the Greater Cincinnati area for over 100 years.

Our organization is seeking a people-oriented individual to support our employees while maintaining excellent quality services with our client in the Federal Building.

The Client Support Services Supervisor is responsible for guiding and supporting our employees in the Janitorial and Mailroom Departments. Responsibilities include coordinating all activities within these departments, acting as a customer liaison, ensuring employee safety, maintaining proper equipment, overseeing quality control, and achieving productivity goals.

Minimum Requirements:

• Education: High school diploma or GED; some college preferred.
• Experience: 3 to 5 years of supervisory experience.
• Preferred experience in Janitorial services and Mailroom operations.
• Experience working with individuals with disabilities is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and typing skills.
• Must pass initial and random drug tests, and extensive security and criminal background checks.

Knowledge:

Standard office policies, procedures, and methodologies.

Essential Duties:

• Coordinate mailroom activities with the Production Supervisor.
• Manage delivery schedules, supplies, and ensure quality and timely service.
• Develop and provide training and cross-training for staff.
• Oversee production activities, including vendor shipments, inventory, and shipping.
• Collaborate with the Janitorial Service Project Manager on inspections, assignments, and staff support.
• Supervise daily responsibilities of Mailroom and Janitorial staff.
• Provide customer service to clients and vendors.

Periodical Duties:

Conduct operational, safety, and quality audits.

Occasional Duties:

Perform other duties as assigned.

Working Conditions:

• Frequent typing, standing, and walking.
• Ability to lift up to 40 lbs.

Benefits:

• Sick and vacation time.
• Medical, Dental, Vision Insurance.
• Life Insurance, Disability coverage.
• Paid holidays, vacation, and sick leave.
• 403(b) retirement plan with company match.
• Employee Assistance Program.

Location: Federal Building, 550 Main Street, Cincinnati, OH 45202. Conveniently located near multiple bus routes in a secure and well-maintained environment.

If you’re seeking a rewarding and fulfilling role, please complete an application and attach your resume detailing your work experience. Incomplete applications will not be considered.

EEO Employer/Vet/Disabled