Client Support & Service Operations Associate

Modalways; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Career growth within a technology

Job summary

Modalways is seeking a motivated Customer Service Representative to handle client inquiries and maintain service records. You will coordinate with internal teams to ensure a high-quality experience for clients.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced office environment. This is a full-time, W-2 position based in Miami, with benefits including health insurance and PTO.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, or administrative experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a professional office environment.
• Basic computer proficiency (Microsoft Office / Google Workspace).
• Reliable, detail-oriented, and customer-focused.

Responsibilities

• Respond to inbound client inquiries via phone, email, and internal systems.
• Document customer interactions and maintain organized service records.
• Coordinate with internal departments to resolve client concerns.
• Track open requests and ensure timely follow-up.
• Support onboarding and service assistance for new clients.
• Follow company procedures and customer service standards.
• Provide general administrative support as needed

Skills

Communication skills

Multitasking

Detail-oriented

Customer focus

Reliability

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

Modalways is seeking a motivated Customer Service Representative to handle client inquiries and maintain service records. You will coordinate with internal teams to ensure a high-quality experience for clients.

The role requires strong communication, reliability, and the ability to multitask in a fast-paced office environment. This is a full-time, W-2 position based in Miami, with benefits including health insurance and PTO.