Client Support & Scheduling Specialist

AI Fire; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

AI Fire in Tempe, AZ is seeking an entry level National Customer Service Representative to handle administrative tasks across the life cycle of work orders. You will ensure client requests are received, updated, and completed in a timely, satisfactory manner.

Responsibilities include scheduling work orders, updating notes and portals, following up on status, and preparing proposals on client portals. Strong communication and multitasking skills are essential; 0–2 years of experience preferred;

Qualifications

• 0-2 years related functional experience.
• High School Diploma or equivalent required.
• Microsoft Office Suite proficiency expected.

Responsibilities

• Receipt and acknowledgement of client service requests.
• Scheduling new and return trip work orders between technicians and site contacts.
• Updating internal notes and third-party portals on all progress.
• Follow up on scheduled work orders to validate completion/status.
• Prepare and submit proposals on client portals.
• Identify and elevate issues between vendor and/or client in collaboration with JR and/or AM.
• Manage customer NTE limits.
• Manage response to client KPI’s, Initial response, time to complete, IVR utilization.

Skills

Verbal communication

Professionalism

Sense of urgency

Detail oriented

Production / Task focus

Multitasking

Time management

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

AI Fire in Tempe, AZ is seeking an entry level National Customer Service Representative to handle administrative tasks across the life cycle of work orders. You will ensure client requests are received, updated, and completed in a timely, satisfactory manner.

Responsibilities include scheduling work orders, updating notes and portals, following up on status, and preparing proposals on client portals. Strong communication and multitasking skills are essential; 0–2 years of experience preferred;