National Account Support Specialist

AI Fire; Long Beach (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

AI Fire in Long Beach, CA is seeking an Account Management - National Customer Service Representative. This entry-level role handles lifecycle tasks for client work orders, ensures requests are received, updated, and completed, and provides frontline support.

Ideal candidates have HS diploma, 0-2 years experience, strong communication, multitasking ability, and proficiency with Microsoft Office. Standard M-F schedule; on-site work with minimal travel; growth opportunities in account management.

Qualifications

• Strong verbal and written communication skills.
• Professionalism.
• Sense of Urgency.
• Detail oriented.
• Production/Task focused.
• Ability to Multitask.
• Time Management skill.
• Problem Solving.

Responsibilities

• Receipt and acknowledgement of client service requests
• Scheduling new and return trip work orders between technicians and site contacts
• Updating internal notes and third-party portals on all progress
• Follow up on scheduled work orders to validate completion/status
• Prepare and submit proposals on client portals
• Identify and escalate issues between vendor and/or client in collaboration with JR and or AM.
• Manage customer NTE limits
• Manage response to client KPI’s, Initial response, time to complete, IVR utilization

Skills

Strong verbal and written comms

Professionalism

Sense of Urgency

Detail oriented

Production/Task focused

Ability to Multitask

Time Management

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

AI Fire in Long Beach, CA is seeking an Account Management - National Customer Service Representative. This entry-level role handles lifecycle tasks for client work orders, ensures requests are received, updated, and completed, and provides frontline support.

Ideal candidates have HS diploma, 0-2 years experience, strong communication, multitasking ability, and proficiency with Microsoft Office. Standard M-F schedule; on-site work with minimal travel; growth opportunities in account management.