National Client Support Specialist

Academy Fire; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Weekly pay every Friday

Healthcare, dental, vision

Life insurance

Paid time off and holidays

Company paid disability

401(k) company match

Shared Ownership Program

Guidance and support from managers

Collaborative culture

Work with top talent in fire safety

Job summary

Academy Fire Life Safety in Tempe, AZ is seeking an entry-level National Customer Service Representative to support clients across the country. You will handle requests, schedule work orders, update notes, and submit proposals through client portals, ensuring timely and satisfactory service.

This role offers weekly pay, competitive benefits, and opportunities for growth in a company with over 80 years in business and a strong field presence nationwide.

Qualifications

• High School Diploma or equivalent required.
• 0-2 years related functional experience.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Receipt and acknowledgement of client service requests.
• Scheduling new and return trip work orders between technicians and site contacts.
• Updating internal notes and third-party portals on all progress.
• Follow up on scheduled work orders to validate completion/status.
• Prepare and submit proposals on client portals.
• Identify and escalate issues between vendor and client in collaboration with JR and/or AM.
• Manage response to client KPI’s, Initial response, time to complete, IVR utilization.

Skills

Strong verbal and written comms

Sense of Urgency

Detail oriented

Ability to Multitask

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Academy Fire Life Safety in Tempe, AZ is seeking an entry-level National Customer Service Representative to support clients across the country. You will handle requests, schedule work orders, update notes, and submit proposals through client portals, ensuring timely and satisfactory service.

This role offers weekly pay, competitive benefits, and opportunities for growth in a company with over 80 years in business and a strong field presence nationwide.