Client Support Representative - Part Time

Awardco; Lindon (UT); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Great Place to Work certified

Opportunity for growth

Job summary

Awardco is seeking a Customer Support representative to join their team in Lindon, Utah. This position involves fulfilling client orders, resolving inquiries, and ensuring client satisfaction while maintaining a friendly and positive work ethic.

With flexible shifts available and an hourly rate of $15, this role is perfect for tech-savvy individuals who thrive in a fast-paced environment. Awardco is recognized as a Great Place to Work and offers various growth opportunities.

Qualifications

• Excellent communication skills in both written and verbal format.
• Positive attitude and work ethic essential for team environment.
• Tech-savvy with a quick ability to learn new platforms.

Responsibilities

• Fulfill client orders and provide assistance with support tickets.
• Assist platform users with their inquiries and resolve issues.
• Communicate effectively with clients via email, chat, and phone.
• Ensure client satisfaction in each interaction.

Skills

Positive attitude and work ethic

Problem-solving skills

Excellent communication skills - written and verbal

Tech-savvy and quick learner

Friendly and personable disposition

Tools

Salesforce

Microsoft Excel

Google Suite

Zendesk

Job description

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

Awardco’s customers are top priority, and our Customer Support team ensures each Awardco user has the best experience possible while using our product. We have the following shifts available:

_ Monday-Friday from 5:00pm-10:00pm _

_ Monday-Friday __from 6:00am-11:00am _

The hourly rate for this role is $15/hour.

What you will do:

• Fulfill client orders and aid in support tickets
• Work directly with platform users in answering their questions and helping to resolve any issues
• Communicate with clients via email, chat, and phone
• Ensure client satisfaction in every interaction

What you will bring:

• Positive attitude and work ethic
• Friendly and personable disposition
• Tech-savvy and quick learner
• Problem-solving skills
• Excellent communication skills - written and verbal
• Familiarity with the following platforms is a plus:
  • Salesforce
  • Microsoft Excel
  • Google Suite
  • Zendesk

Why join Awardco?

• One of the fastest growing companies in the Nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune’s Top Workplaces.
• A revolutionary, client-approved product.
• Leadership that listens.
• New 200,000 sq. ft. headquarters.

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

_ Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it._