Client Support Representative

Awardco; Lindon (UT); On-site; USD 34,000 - 52,000; Full time

Job summary

Awardco seeks a customer support specialist to assist users of our employee recognition platform from our Utah-based team. You will handle orders, help desk tickets, and communicate with clients via email, chat, and phone to ensure a high level of satisfaction.

Ideal candidates are tech-savvy, with excellent written and verbal communication skills, and comfortable using Salesforce, Zendesk, Excel, and Google Suite. This is a Mon-Fri 9am-5pm on-site role in Lindon, UT.

Qualifications

• Excellent written and verbal communication skills.
• Ability to resolve customer issues and provide helpful solutions.
• Familiarity with CRM tools and helpdesk software is a plus.

Responsibilities

• Fulfill client orders and assist with support tickets.
• Interact with platform users to answer questions and resolve issues.
• Communicate with clients via email, chat, and phone to ensure satisfaction.

Skills

Positive attitude

Friendly demeanor

Tech-savvy

Problem-solving

Excellent communication

Tools

Salesforce

Microsoft Excel

Google Suite

Zendesk

Job description

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor's Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

Awardco's customers are top priority, and our Customer Support team ensures each Awardco user has the best experience possible while using our product.

The current shift available are: Mon-Fri 9am-5pm

What you will do:

• Fulfill client orders and aid in support tickets
• Work directly with platform users in answering their questions and helping to resolve any issues
• Communicate with clients via email, chat, and phone
• Ensure client satisfaction in every interaction

What you will bring:

• Positive attitude and work ethic
• Friendly and personable disposition
• Tech-savvy and quick learner
• Problem-solving skills
• Excellent communication skills - written and verbal
• Familiarity with the following platforms is a plus:
• Salesforce
• Microsoft Excel
• Google Suite
• Zendesk

Why join Awardco?

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.