Client Service Representative

Labcorp; Phoenix (AZ); Remote; Full time

Job summary

Labcorp is seeking a Client Services Representative for their Phoenix, AZ Contact Center team. This role involves providing product education and addressing client needs to ensure a world-class customer experience. Ideal candidates are passionate about customer service and thrive in a supportive team environment. The position offers comprehensive benefits and opportunities for growth.

Benefits

Medical

Dental

Vision

401(k)

Paid Time Off

Tuition Reimbursement

Employee Stock Purchase Plan

Qualifications

• Previous experience in a customer service role required.
• Experience in a contact center environment preferred.

Responsibilities

• Act as a liaison between Labcorp, customers, and patients.
• Resolve customer requests via calls or the Internet.
• Notify clients of test results in a timely manner.

Skills

Customer Service

Communication

Multitasking

Bilingual in English and Spanish

Education

High School Diploma or GED

Associate’s degree or higher

Tools

Microsoft Office

Salesforce.com

Job description

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Join to apply for the Client Service Representative role at Labcorp

LabCorp is seeking a Client Services Representative to join our Contact Center team for Phoenix, AZ. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Client Services Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

The application window is from 05/02/2025 to 05/08/2025

Location: Remote

Pay Range: $15.00 - $31.60

Work Schedule: 1st shift, Monday - Friday, 9:00 am - 5:00 pm

Benefits:Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.For more detailed information, pleaseclick here.Job Responsibilities

• Act a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
  
  

Requirements

• High School Diploma or GED equivalent required
• Associate’s degree or higher is highly desired
• Previous experience in a customer service role
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry, such as a physician's office or a hospital highly is a plus
• Knowledge of Microsoft Office suite is required
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable
• Physical proximity to Phoenix, AZ that allows periodic visits to the laboratory is preferred
  
  

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp Is Proud To Be An Equal Opportunity Employer

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

2511578

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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