Client Support Representative

Luxury Presence; Scottsdale (AZ); Hybrid; USD 29,797 - 33,062; Full time

Job summary

Dormont Manufacturing Co is seeking a Client Support Representative to provide guidance to top real estate agents in Scottsdale. You'll assist clients through live chats, calls, and emails while supporting their online presence.

This full-time, hybrid position requires 2-5 years of customer service experience and a commitment to problem-solving. The role offers hourly pay between $21.63 and $24 plus a 20% performance-based bonus.

Qualifications

• 2-5+ years of experience working in customer service; website or real estate experience a plus.
• A deep sense of empathy for customers.
• Ability to be an out-of-the-box thinker and be resourceful.

Responsibilities

• Live chatting with clients to assist them in real time.
• Answering incoming calls to resolve client questions.
• Emailing clients and providing frequent updates.

Skills

Customer service

Empathy

Problem-solving

Communication

Salesforce

Job description

We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses.

In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses.

Must be willing to work 9 am - 7 pm AZ time

Location: Scottsdale/Kierland

This is a full-time in-office position during training. (3/4 weeks) Hybrid after that (3 days in office, 2 days at home)

Essential functions of the role include:

• Live chatting with clients to assist them in real time
• Answering incoming calls to resolve client questions and returning voicemails
• Emailing with clients and providing them with frequent updates
• Reporting technical issues to the product team
• Supporting and assisting your teammates

You’re gifted at:

• Commanding software e.g. Salesforce
• Building beautiful websites
• Leading customers through software training
• Communicating complicated technology to clients with expertise ranging from novice to advanced
• Being a team player

You have:

• 2-5+ years of experience working in customer service; website or real estate experience a plus
• A deep sense of empathy for customers
• The ability to be an out-of-the-box thinker and be resourceful
• The drive to solve client problems with a high degree of quality and efficiency
• A can-do attitude and brings positive energy to every task and interaction

You command:

• Teaching and helping customers
• Curiosity: you love to dig into problems and find solutions
• Start-up hustle & teamwork
• Project management

$21.63 - $24 an hour

Plus a 20% bonus divided and paid out in quarters based on performance.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.