Client Support Representative

Team Builder Recruiting; Gap (PA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health Insurance Options

Paid Time Off

Paid Holidays

Flexible Full-Time or Part-Time Hours

Cell Phone and Laptop Provided

Job summary

TruNorth Solutions in Gap, PA is seeking a Client Support Representative to handle calls and emails, guide initial sales conversations, and troubleshoot technical issues. You will onboard new customers, maintain records, and support sales with timely follow-ups within a values-driven team.

The role offers flexible full-time or part-time hours, health insurance options, PTO, holidays, and equipment provisions. Join a mission-driven company focused on meaningful service.

Qualifications

• 5 years of customer service or related experience.
• Tech-savvy and quick learner of new software.
• Clear, professional, and patient communication by phone and email.
• Independent with strong follow-up and accurate records.
• Familiar with CRM or customer management systems and basic troubleshooting.
• Values-aligned with Christian mission and integrity.

Responsibilities

• Respond to customer calls and emails with timely, professional support.
• Guide customers through initial sales conversations and connect complex opportunities with management.
• Troubleshoot questions, software settings, and common technical issues to maximize service value.
• Coordinate complex concerns by creating support tickets and connecting to resources.
• Onboard new customers with accurate information and setup assistance.
• Follow up with sales leads to move conversations forward.
• Maintain customer records and marketing email lists.
• Support the team with additional customer-focused tasks.

Skills

Customer service

Communication

Tech-savvy

Reliability

Adaptability

Tools

CRM systems

Job description

Client Support Representative

Gap, PA

Why You'll Love Working with Us

• Purpose-Driven Work: Help families and individuals use technology in ways that support their values and make a meaningful difference in their daily lives.
• Direct Customer Impact: Work one-on-one with customers, solve real problems, and see how your support makes a difference.
• Opportunity to Make Your Mark: Become part of a growing company where your ideas, contributions, and customer relationships can have a direct impact on our future.
• Variety in Your Day: Balance customer service, technical support, sales conversations, and onboarding instead of doing the same task all day.
• Flexibility That Matters: Join a company that values family time and works with team members to accommodate their needs.

About Us

At TruNorth Solutions, we develop technology solutions that help families, individuals, churches, and businesses use technology in ways that align with their values. We're a growing Lancaster County company committed to integrity, service, and living out our Christian values in how we serve our customers and community. We're building a team of people who share our mission and want their work to have a meaningful purpose.

What You'll Do as a Client Support Representative

• Respond to customer phone calls and emails, providing timely, professional support and a helpful first point of contact.
• Guide customers through initial sales conversations, handle straightforward sales, and connect more complex opportunities with management.
• Troubleshoot filtering questions, software settings, and common technical issues to help customers get the most from their services.
• Coordinate more complex technical concerns by creating support tickets and connecting customers with the appropriate technical resources.
• Onboard new customers by entering accurate account information and assisting with phone setup, software installation, and SIM card configuration.
• Follow up with sales leads and prospective customers to answer questions and help move conversations forward.
• Maintain customer records and marketing email lists so information stays accurate, organized, and up to date.
• Support our growing team with additional customer-focused and administrative tasks as needed.

Our Ideal Client Support Representative

• Experienced: 5 years of customer service, inside sales, or other customer-facing experience and a genuine desire to help people.
• Tech-Savvy: Feel comfortable working with computers, learning new software quickly, and helping customers navigate technology with confidence.
• Communicative: Communicate clearly, professionally, and patiently with customers by phone and email, even when working through questions or technical concerns.
• Reliable: Manage your responsibilities independently, stay on top of customer follow-up, and maintain accurate information and records.
• Adaptable: Experience with CRM or customer management systems, basic technical troubleshooting, mobile device setup, phone systems, or bookkeeping is a plus.
• Values-Aligned: Share our commitment to Christian values and represent our faith-based mission with integrity and genuine care for the customers and community we serve.

What We Offer Our Client Support Representative

• Pay Range: $25-$30/hour
• Health Insurance Options
• Paid Time Off
• Paid Holidays
• Flexible Full-Time or Part-Time Hours (at least 24 hours per week)
• Cell Phone and Laptop Provided

• 5 years of customer service, inside sales, or other customer-facing experience
• Experience with computers and learning new software
• Experience with CRM systems