Technical Support Rep

MDToolbox; Kennewick (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

MDToolbox in the Tri-Cities, WA is hiring immediate, full-time Technical Support Representatives for an in-person role. You will learn our software and support customers through onboarding, help users set up accounts, and answer questions about general software use.

You will troubleshoot issues across our web and mobile healthcare software, providing patient, technology-focused assistance to end users while working a Monday–Friday daytime schedule at our Tricities, WA office.

Qualifications

• Prior experience in technical support, helpdesk, call center, or a related customer support environment.
• Highly detail-oriented with the ability to juggle multiple tasks at once.
• Strong written and verbal English communication skills.
• Ability to assist users with varying levels of computer proficiency while delivering excellent service.
• Solid documentation skills.
• Healthcare industry experience is an advantage.
• 1 year of technical support/helpdesk experience is preferred.

Responsibilities

• Learn our software and support customers through onboarding.
• Help users set up accounts and get started with our platform.
• Answer questions about general software use.
• Troubleshoot issues across our web and mobile healthcare software products.
• Provide patient, technology-focused assistance to end users.
• Support customers in person at our Tricities, WA office during a Monday to Friday day shift.

Skills

Tech support experience

Detail-oriented

English communication

User assistance

Documentation skills

Healthcare experience

1 year experience

Job description

Requirements

Must have:

• Prior experience in technical support, helpdesk, call center, or a related customer support environment
• Highly detail-oriented with the ability to juggle multiple tasks at once
• Strong written and verbal English communication skills
• Ability to assist users with varying levels of computer proficiency while delivering excellent service
• Solid documentation skills
• Healthcare industry experience is an advantage
• 1 year of technical support/helpdesk experience is preferred

Responsibilities

• Learn our software and support customers through onboarding
• Help users set up accounts and get started with our platform
• Answer questions about general software use
• Troubleshoot issues across our web and mobile healthcare software products
• Provide patient, technology-focused assistance to end users
• Support customers in person at our Tricities, WA office during a Monday to Friday day shift

Company

We are hiring immediate, full-time Technical Support Representatives/Call Center Agents for our Tricities, WA office, with in-person work required and remote work not available. We offer a friendly workplace, strong benefits, and advancement opportunities. Compensation is $20.00 to $22.00 per hour.

• 401(k)
• 401(k) matching
• dental insurance
• health insurance
• paid time off