Client Services Representative

Zeus-Fire-and-Security-1; Fairview Heights (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Zeus Fire and Security is seeking a Client Services Representative in Illinois to deliver customer care for customers, sales teams, and technicians. You will handle account administration, troubleshooting, scheduling, and renewals, with a focus on service quality and uptime.

The role involves assisting customers via phone, email, and in person, resolving inquiries, and supporting field technicians with technical issues while contributing to process improvements.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of customer service experience interacting with the public and via phone/email.
• Experience with Microsoft Word, Excel and Outlook.
• Ability to learn new software and databases used in the role.
• Positive, cooperative attitude with ownership of responsibilities.
• Excellent verbal and written communication skills.
• Excellent telephone and email communication skills.
• Excellent customer service skills and ownership of responsibilities.

Responsibilities

• Provide support to customers via phone, email, and in-person.
• Address and resolve customer inquiries and complaints.
• Process customer information changes and insurance documents.
• Offer remote technical support and troubleshooting for security systems.
• Program alarm systems and assist with app setup and system testing.
• Support field technicians with technical issues.
• Schedule, manage, and follow-up on service appointments and tickets.
• Respond to product and service inquiries, provide quotes, and manage renewals/cancellations.
• Perform inside sales and handle billing adjustments and inquiries.
• Collaborate with management to improve customer satisfaction and operations.
• Participate in meetings and complete special projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Telephone communication

Microsoft Word

Microsoft Excel

Microsoft Outlook

Learning new software

Education

High school diploma or equivalent

Job description

Role Overview

The Client Services Representativeis Responsible for providing customer care and support to Customers, SalesTeams, and Technicians. This includes customer account administration, systemtroubleshooting and programming, service and preventive maintenance ticketcreation, service call and preventive maintenance scheduling, and accountcancellations and deactivations.

Key Responsibilities

• Providesupport to customers via phone, email, and in-person.
• Addressand resolve customer inquiries and complaints.
• Processcustomer information changes and insurance documents.
• Offeradvanced remote technical support and troubleshooting for securitysystems.
• Programalarm systems and assist with app setup and system testing.
• Supportfield technicians with technical issues.
• Schedule,manage, and follow-up on service appointments and tickets.
• Respondto product and service inquiries, provide quotes, and manage accountrenewals and cancellations.
• Performinside sales and handle billing adjustments and inquiries.
• Workwith management and team members on customer satisfaction and operationalimprovements.
• Participatein meetings and complete special projects as assigned.

Qualifications

• Highschool diploma or equivalent required.
• 1+years' previous successful experience in a customer service or customercare role, interacting with the general public, and interacting withcustomers via telephone and email.
• Previousexperience Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Abilityto learn new software and databases used within the scope of the position.
• Positive,cooperative, and accommodating nature.
• Excellentverbal and written communication skills.
• Excellenttelephone and email communication skills.
• Excellentcustomer service skills and ownership of responsibilities.

Compensation

$20-$22 per hour

EEOC Statement

PASS provides equal employmentopportunities to all employees and applicants for employment and prohibitsdiscrimination and harassment of any type without regard to race, color,religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any othercharacteristic protected by federal, state or local laws.