Client Support & Operations Coordinator

Compass Group USA; Village of New Hyde Park (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Canteen, a Compass Group brand, is hiring a Support Services Coordinator for a full-time role at the New Hyde Park site. The position requires strong customer service and administrative skills, with a Monday–Friday 8:30 am–5:00 pm schedule and a pay range of $24.00–$26.00 per hour.

Responsibilities include handling client inquiries, processing orders, coordinating communications, and assisting with regional documentation and reporting. Benefits and internal growth opportunities are available.

Qualifications

• Requirement: Previous customer service and administrative experience preferred.
• Experience reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Experience writing routine reports and correspondence
• Experience speaking effectively before groups of managers
• Experience calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
• Experience in applying concepts of basic algebra and geometry
• Experience in operating a standard computer, including basic use of MS applications such as Excel and Word and PowerPoint

Responsibilities

• Provide responsive, solutions-focused support to clients, using strong written and verbal communication to address questions, resolve concerns, and deliver a positive customer experience.
• Manage multiple customer orders, requests, and follow-up activities simultaneously, maintaining strong organization, attention to detail, and timely completion of outstanding items.
• Proactively engage existing and inactive clients to strengthen relationships, identify current needs, and help renew sales and account activity.
• Take a consultative approach to customer needs, listening carefully and recommending appropriate products or solutions while identifying relevant upselling and cross-selling opportunities.
• Partner closely with the Customer Experience Manager and cross-functional teams to coordinate customer needs, resolve issues, and ensure a seamless experience from request through completion.

Skills

Customer service

Administrative experience

Communication

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Canteen, a Compass Group brand, is hiring a Support Services Coordinator for a full-time role at the New Hyde Park site. The position requires strong customer service and administrative skills, with a Monday–Friday 8:30 am–5:00 pm schedule and a pay range of $24.00–$26.00 per hour.

Responsibilities include handling client inquiries, processing orders, coordinating communications, and assisting with regional documentation and reporting. Benefits and internal growth opportunities are available.