SUPPORT SERVICES COORDINATOR (FULL TIME)

Canteen North America; Village of New Hyde Park (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Critical Illness Insurance (Voluntary)

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Commuter Benefits

Job summary

Canteen is hiring a full-time Support Services Coordinator in New Hyde Park, NY. You will provide responsive customer support, handle multiple orders, and coordinate with cross-functional teams to ensure a seamless experience from request to completion.

The role emphasizes strong written and verbal communication, organizational focus, and a proactive approach to upselling and client Renewals when appropriate.

Qualifications

• High school diploma or GED required, plus 1–3 years in a related role.
• Experience reading and interpreting documents and writing routine reports.
• Strong presentation and communication skills; ability to speak before groups.
• Proficient with MS Office (Excel/Word/PowerPoint) and basic math.

Responsibilities

• Prepare presentations and support region communications.
• Coordinate conference calls, region meetings and training sessions.
• Process expense reports and payables, manage regional directories.
• Assist payroll-related tasks and support unit openings and programs.
• Maintain timely completion of daily, weekly and monthly reports.

Skills

Customer service

Communication skills

Administrative tasks

Attention to detail

Data entry

MS Office

Education

High school diploma or GED

Tools

PowerPoint

Excel

Word

Job description

• We are hiring immediately for a full time SUPPORT SERVICES COORDINATOR position.
• Location: Coffee Distributing Corp - 200 Broadway, New Hyde Park, NY 11040. Note: online applications accepted only.
• Schedule: Full time schedule. Monday through Friday; 8:30 am to 5:00 pm. Further details upon interview.
• Requirement: Previous customer service and administrative experience preferred.
• Pay Range: $24.00 per hour to $26.00 per hour.
• Additional Job Duties and Responsibilities:
• Provide responsive, solutions-focused support to clients, using strong written and verbal communication to address questions, resolve concerns, and deliver a positive customer experience.
• Manage multiple customer orders, requests, and follow-up activities simultaneously, maintaining strong organization, attention to detail, and timely completion of outstanding items.
• Proactively engage existing and inactive clients to strengthen relationships, identify current needs, and help renew sales and account activity.
• Take a consultative approach to customer needs, listening carefully and recommending appropriate products or solutions while identifying relevant upselling and cross-selling opportunities.
• Partner closely with the Customer Experience Manager and cross-functional teams to coordinate customer needs, resolve issues, and ensure a seamless experience from request through completion.
• Internal Employee Referral Bonus Available

About Canteen

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

• Prepare presentations (Power Point, financial book, hard copy, drafting documents...)
• Supports & participated in communication throughout the region
• Research projects/compilation as needed
• Arrange and coordinate conference calls, region meetings and training sessions
• Prepare and process expense reports, payables, credit card statements and e-transfers
• Prepare/maintain regional staff/client/unit directory database
• Work with Compass payroll and maintain “MAP” Manager Access to Personnel to resolve payroll issues
• Assist with new unit openings & corp. branded programs as needed
• Participate in Be-A-Star as chairperson for region
• Complete all daily, weekly or monthly reports on a timely basis meeting all prescribed deadlines
• Ability to deal with problems involving several concrete variables in standardized situations
• Performs any other duties as assigned by regional team

Preferred Qualifications

• High school diploma or general education degree (GED)
• One (1) to three (3) years of related experience and/or training; or equivalent combination of education and experience
• Experience reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Experience writing routine reports and correspondence
• Experience speaking effectively before groups of managers
• Experience calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
• Experience in applying concepts of basic algebra and geometry
• Experience in operating a standard computer, including basic use of MS applications such as Excel and Word and PowerPoint

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates At Canteen Are Offered Many Fantastic Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Canteen