Client Support & Onboarding Specialist

Catalyst Meadows Solutions; Mesa (AZ); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plans

Professional development

Descrizione del lavoro

Catalyst Meadows Solutions, a software development company in Mesa, AZ, is seeking a full-time Customer Service Representative. You will manage client inquiries, resolve issues, and ensure satisfaction. The role involves daily emails and calls, documenting interactions, and following up on issues.

Proficiency in English is required, with a preference for a business or related degree. The role is onsite in Mesa, AZ, offering a comprehensive benefits package including health insurance, retirement

Competenze

• Minimum high school diploma or equivalent.
• Experience in customer service, preferably in tech or software.
• Strong written and verbal communication skills.

Mansioni

• Answer and resolve customer inquiries and complaints promptly and professionally.
• Provide helpful, accurate, and courteous responses to customer needs.
• Assist in onboarding new clients and ensure understanding of products and services.
• Document and track customer interactions to maintain accurate records.
• Maintain up-to-date knowledge of products and services.
• Collaborate with sales and product teams for complex issues.

Conoscenze

Customer service

Problem solving

Communication

MS Office (Outlook & Excel)

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Catalyst Meadows Solutions, a software development company in Mesa, AZ, is seeking a full-time Customer Service Representative. You will manage client inquiries, resolve issues, and ensure satisfaction. The role involves daily emails and calls, documenting interactions, and following up on issues.

Proficiency in English is required, with a preference for a business or related degree. The role is onsite in Mesa, AZ, offering a comprehensive benefits package including health insurance, retirement