Onsite Call Center Agent - Customer Support Specialist

Cognizant Technology Solutions Corporation; Mesa (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Cognizant Technology Solutions Corporation in Mesa, AZ is seeking proactive Call Center Agents to handle calls, chats, and emails for our clients. You will resolve inquiries, troubleshoot issues, and maintain professional communication across channels in a fast-paced environment.

This onsite role requires a high school diploma, 3-4 years of customer service experience, and strong problem-solving, communication, and basic technical troubleshooting skills. Local candidates only.

Qualifications

• High School Diploma or equivalent required.
• 3-4 years of customer service experience.
• Excellent spoken and written communication skills.
• Ability to troubleshoot technically and reason logically.
• Strong problem solving and ownership mindset.

Responsibilities

• Handle calls, chats, and emails for clients and customers.
• Provide guidance to drivers via phone for breaks and maintenance.
• Submit work orders for vehicle service alerts and issues.
• Draft clear messages aligned with client voice across channels.
• Escalate issues to Team Lead with complete notes.
• Meet quality, performance SLAs, and shift adherence.

Skills

Problem solving

Logical reasoning

First time resolution

Customer service

Communication skills

Technical troubleshooting

Ownership

Education

High School Diploma or equivalent

Job description

Cognizant Technology Solutions Corporation in Mesa, AZ is seeking proactive Call Center Agents to handle calls, chats, and emails for our clients. You will resolve inquiries, troubleshoot issues, and maintain professional communication across channels in a fast-paced environment.

This onsite role requires a high school diploma, 3-4 years of customer service experience, and strong problem-solving, communication, and basic technical troubleshooting skills. Local candidates only.