Client Support Manager - Trauma-Informed, Hybrid Remote

Ascend Justice; Chicago (IL); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

FSA Health, Dependent Care, & Commute

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Ascend Justice seeks a senior program leader to oversee client support services and supervise Coordinators and interns. The role focuses on delivering high-quality client services, equity in caseloads, and collaboration with partner agencies.

Responsibilities include program administration, staff development, and external training. The position supports housing and financial assistance access while maintaining trauma-informed practices across services.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Proficiency in Microsoft Word and Excel is expected.
• Bilingual in English/Spanish and/or another language is preferred.

Responsibilities

• Oversee delivery of client support services and supervise staff.
• Develop and monitor metrics for success and client outcomes.
• Build relationships with partner agencies and coordinate internal referrals.
• Translate/interpret for clients and attorneys as needed.
• Direct program administration tasks such as training materials and forms.

Skills

Bilingual English/Spanish

Excellent communication

Time management

Education

Bachelor's degree in a relevant field

Tools

Microsoft Word

Excel

Job description

Ascend Justice seeks a senior program leader to oversee client support services and supervise Coordinators and interns. The role focuses on delivering high-quality client services, equity in caseloads, and collaboration with partner agencies.

Responsibilities include program administration, staff development, and external training. The position supports housing and financial assistance access while maintaining trauma-informed practices across services.