Client Support Lead — Global Logistics & Client Success

Deutsche Post; Plainfield (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401(k)

Tuition reimbursement

Career training

Job summary

DHL Supply Chain in the United States is hiring a First Shift Client Support Lead. This role is the primary contact for clients, handling inquiries via phone, email, and chat, and coordinating with Warehouse, Transportation, and Operations to ensure on-time delivery.

The ideal candidate has 2–3 years of customer service in a 3PL environment, is proficient with Microsoft Office, and familiar with WMS/TMS. Shift is 8:00 am–4:30 pm, Monday–Friday, with benefits including medical, dental, vision,

Qualifications

• Education: High school diploma or GED required; some college is a plus.
• Experience: 2-3 years of customer service experience in a 3PL environment.
• Proficiency with Microsoft Office; familiarity with WMS/TMS is preferred.

Responsibilities

• Assess and proactively address customer needs to build long-term trust and strengthen client relationships.
• Efficiently resolve complex customer complaints by providing timely, appropriate solutions/alternatives, following through to ensure complete satisfaction.
• Build trust and rapport with customers through clear, open, and interactive communication channels.
• Serve as the primary point of contact between customers and internal teams, including Warehouse, Transportation, and Operations.
• Oversee the accurate processing and input of all customer orders, including special shipping requests and order-related paperwork.
• Monitor order statuses and proactively communicate updates to clients; verify product availability and track shipments with Operations.

Skills

Microsoft Office

WMS

TMS

Multiclient warehouse

Supply chain experience

Education

High school diploma or GED

Job description

DHL Supply Chain in the United States is hiring a First Shift Client Support Lead. This role is the primary contact for clients, handling inquiries via phone, email, and chat, and coordinating with Warehouse, Transportation, and Operations to ensure on-time delivery.

The ideal candidate has 2–3 years of customer service in a 3PL environment, is proficient with Microsoft Office, and familiar with WMS/TMS. Shift is 8:00 am–4:30 pm, Monday–Friday, with benefits including medical, dental, vision,