Client Support, Inside Sales Coordinator

Surface Materials; Solon (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

Surface Materials in Solon, OH is seeking a Client Services & Inside Sales Coordinator to manage inquiries, process orders, and support project quotes. This full-time, in-person role centers on CRM maintenance, sample coordination, and coordinating with designers, contractors, and vendors to keep projects on track.

The ideal candidate will bring a positive, client-focused attitude, excellent communication, and the ability to multitask in a fast-paced environment, with proficiency in Outlook,

Qualifications

• Reliable, organized, and detail-oriented.
• Positive attitude with strong communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Client services or inside sales experience preferred.

Responsibilities

• Answer and manage incoming phone calls and emails.
• Process orders and ensure accurate, timely entry.
• Prepare and deliver project quotes.
• Maintain and update project information in our CRM system.
• Coordinate and pull product samples.
• Communicate with designers, contractors, and vendors.
• Support the team with additional tasks as needed.

Skills

Detail oriented

Organized

Customer-focused

Communication skills

Multitasking

MS Office

Outlook

Excel

Word

Tools

Microsoft Office

Outlook

Excel

Word

Job description

We’re looking for a positive, detail-oriented, and client-focused Client Services & Inside Sales Coordinator to join our award-winning team!

As a leading distributor of interior finish products, we offer an extensive range of solutions including wallcoverings, acoustic products, digital wallcoverings, wood veneers, flooring, laminates, and specialty finishes. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys working with both people and projects.

What You’ll Do:

• Answer and manage incoming phone calls and emails
• Process orders and ensure accurate, timely entry
• Prepare and deliver project quotes
• Maintain and update project information in our CRM system
• Coordinate and pull product samples
• Communicate with designers, contractors, and vendors
• Support the team with additional tasks as needed

What We’re Looking For:

• Reliable, organized, and detail-oriented
• Positive attitude with strong communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Client services or inside sales experience preferred

Job Type:

Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location:

In Person (Required)

About Us:

At Surface Materials, we are a multiline distributor of interior finishes. Since 1976, our Ohio-based company is a respected distributor with an impressive mix of products—from wall coverings to our innovative single-source acoustic and wood solutions. We pride ourselves on being an essential partner to Architects and Interior Designers in the Northeastern United States, providing them with the products and the expert knowledge they need to bring their clients projects to reality.